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Resident District Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $139,145.00 - $180,070.00
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Work Schedule

Standard Hours
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Benefits

Medical
Dental
Vision care
wellness programs
401(k) Plan with Matching Contributions
Paid Time Off
company holidays
Career growth opportunities
Tuition Reimbursement
Relocation assistance

Job Description

Sodexo is a global leader in quality of life services, dedicated to improving the everyday experiences of the individuals and communities it serves. With a comprehensive portfolio encompassing food service, facilities management, and integrated solutions, Sodexo operates worldwide to create memorable and impactful environments. The company values diversity and inclusion, fostering an open and supportive workplace where every employee is respected and empowered to contribute their unique ideas and perspectives. Sodexo is committed to equal employment opportunities and ensures a fair, inclusive, and respectful work culture that embraces every individual regardless of their background or characteristics.

Within this expansive and dynamic framework, Sodexo's Campus Segment plays a vital role in delivering exceptional dining experiences in the academic environment. Specifically, Sodexo is seeking a highly motivated and strategic Resident District Manager to lead the dining operations at the University of New Haven in West Haven, Connecticut. This role is a unique opportunity to become the senior Sodexo leader on campus, overseeing a complex and multifaceted dining program with multiple locations and diverse service offerings. The Resident District Manager will be instrumental in building strong partnerships on campus, fostering team development, and driving operational excellence that aligns closely with the university's goals and student expectations.

The Resident District Manager position is heavily client-focused, requiring approximately 70% of the manager's time to be dedicated to client engagement, strategic partnership development, and maintaining positive relationships with university leadership, campus stakeholders, and student groups. Balancing these external relationships, the role also demands strong operational oversight, including financial management such as budgeting, forecasting, labor control, and cost management. Sodexo seeks a solution-oriented leader who excels in managing within a unionized environment and can continuously innovate dining services to meet evolving client needs.

Key responsibilities involve leading multiple dining locations, ensuring consistent service quality, compliance with regulatory and company standards, and managing a multi-unit team with a focus on mentorship and career growth. Candidates with prior higher education dining experience, a proven track record in financial stewardship and team development, and outstanding communication and problem-solving skills will find this role rewarding and impactful. Sodexo offers competitive salary packages based on experience, education, and skills, along with comprehensive benefits including medical coverage, wellness programs, retirement plans, paid time off, career growth opportunities, and relocation assistance for qualified candidates. This is an exciting leadership opportunity for those passionate about creating exceptional campus dining experiences while building a successful and engaged team.

Job Requirements

  • Bachelor's degree or equivalent experience
  • Five years of management experience
  • Five years of functional experience in food service or related operations
  • Proven leadership capability in higher education or complex food service environment
  • Experience managing unionized workforce
  • Ability to develop and lead teams effectively
  • Strong financial acumen including budgeting and forecasting skills
  • Excellent communication and interpersonal skills
  • Solution-oriented mindset

Job Qualifications

  • Bachelor's degree or equivalent experience
  • Proven leadership experience within higher education dining, campus dining, or a similarly complex food service environment
  • Strong client-facing skills with a demonstrated ability to build trusted partnerships and influence stakeholders at all levels
  • Experience leading large, multi-unit food service operations with accountability for financial performance and operational results
  • Strong understanding of budgeting, forecasting, labor management, and P&L accountability
  • Experience managing within a union environment
  • A track record of developing high-performing teams and creating a culture of engagement and accountability
  • Demonstrated success growing a business, driving operational improvements, and delivering innovative solutions
  • Strong communication, collaboration, and problem-solving skills
  • A solution-minded approach with the ability to anticipate client needs and deliver results that exceed expectations

Job Duties

  • Serve as the senior Sodexo leader and primary client partner for the University of New Haven dining program
  • Build and maintain strong relationships with university leadership, campus stakeholders, and student groups to ensure exceptional client satisfaction
  • Lead multiple dining locations and managers while ensuring operational excellence across all service areas
  • Drive financial performance through budget management, forecasting, labor management, and cost controls
  • Develop and execute strategies that support business growth, student engagement, and innovation
  • Ensure compliance with Sodexo standards, company policies, safety regulations, and client contractual obligations
  • Coach, mentor, and develop management teams to foster engagement, accountability, and career growth
  • Partner with campus leadership to identify opportunities, solve challenges, and deliver customized solutions that meet evolving client needs
  • Manage labor relations and maintain a positive working relationship within a unionized workforce
  • Monitor key performance indicators and implement continuous improvement initiatives that enhance service, quality, and profitability

Job Criteria

Experience

Expert Level (7+ years)


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