Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee wellness programs
401(k) retirement plan
Employee Discounts
Professional development opportunities
Job Description
Life Time is a leading health and wellness company that operates premium residential communities and athletic country clubs across the country. The company is dedicated to fostering a vibrant, inclusive, and healthy lifestyle for all its members and residents. Life Time Living, the residential arm, combines luxurious living spaces with access to the renowned Life Time Athletic clubs, providing residents with a unique and comprehensive wellness experience that seamlessly integrates fitness, community, and personal well-being. Life Time is also deeply committed to creating an inclusive, diverse, and equitable workplace, where all employees are valued and have opportunities for growth and development. The company prides itself on hiring talented individuals who share its passion for health and service, contributing to an environment that supports both residents and members in living their best lives.
The Resident Concierge role at Life Time Living is a vital position responsible for delivering exceptional customer service to residents and guests. As the first point of contact, Resident Concierges represent the Life Time brand by providing personalized support, answering inquiries, and fostering connections within the Life Time community. This role plays an important part in assisting with resident acquisition and retention by promoting the benefits of Life Time Living and the related Life Time Athletic country clubs. The ideal candidate will have a passion for helping others, excellent communication skills, and the ability to multitask in a fast-paced environment. They will proactively build relationships with residents, provide tailored residential recommendations, and assist with account maintenance and various resident services. Additionally, Resident Concierges contribute to community engagement by supporting the planning and execution of resident events, ensuring every resident’s experience is extraordinary. This position demands a commitment to service, problem-solving skills, and a genuine enthusiasm for the Life Time healthy way of life, providing an excellent opportunity for individuals interested in hospitality, property management, or wellness-oriented customer service positions.
The Resident Concierge role at Life Time Living is a vital position responsible for delivering exceptional customer service to residents and guests. As the first point of contact, Resident Concierges represent the Life Time brand by providing personalized support, answering inquiries, and fostering connections within the Life Time community. This role plays an important part in assisting with resident acquisition and retention by promoting the benefits of Life Time Living and the related Life Time Athletic country clubs. The ideal candidate will have a passion for helping others, excellent communication skills, and the ability to multitask in a fast-paced environment. They will proactively build relationships with residents, provide tailored residential recommendations, and assist with account maintenance and various resident services. Additionally, Resident Concierges contribute to community engagement by supporting the planning and execution of resident events, ensuring every resident’s experience is extraordinary. This position demands a commitment to service, problem-solving skills, and a genuine enthusiasm for the Life Time healthy way of life, providing an excellent opportunity for individuals interested in hospitality, property management, or wellness-oriented customer service positions.
Job Requirements
- High school diploma or GED
- 1 to 3 years of experience in sales or customer service
- Ability to sit, stand, walk, reach, climb
- Commitment to serve others
- Effective communication skills
- Passion for living a healthy way of life
- Ability to multitask and deliver high quality customer service in a fast-paced environment
- Must be able to stand for 4 hours at a time
Job Qualifications
- High school diploma or GED
- 1 to 3 years of experience in sales or customer service
- Effective communication skills
- Passion for living a healthy way of life
- Ability to multitask and deliver high quality customer service in a fast-paced environment
- Preferred bachelor's degree in hospitality
- Preferred experience in property management
- Preferred experience as leasing consultant
Job Duties
- Operates as first point of contact for residents and guests including answering incoming phone calls and e-mails
- Proactively builds relationships with residents and guests creating extraordinary experiences
- Acquires and maintains knowledge to connect and assist residents with Life Time Athletic programming, events, pricing, and policies
- Serves as point of contact for new resident acquisition and retention interactions
- Engages in problem solving and service recovery for resident questions and concerns using appropriate tools and resources
- Provides personalized residential recommendations based on knowledge of Life Time Living community
- Assists residents with account maintenance, changes, and transactions
- Represents Life Time Living through persistent outreach supporting acquisition and retention goals
- Manages resident services such as package pick-ups
- Assists with planning, promotion and execution of resident events to foster community engagement
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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