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Resident Concierge

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee wellness programs
401(k) retirement plan
Employee Discounts
Professional development opportunities

Job Description

Life Time is a leading health and wellness company that operates premium residential communities and athletic country clubs across the country. The company is dedicated to fostering a vibrant, inclusive, and healthy lifestyle for all its members and residents. Life Time Living, the residential arm, combines luxurious living spaces with access to the renowned Life Time Athletic clubs, providing residents with a unique and comprehensive wellness experience that seamlessly integrates fitness, community, and personal well-being. Life Time is also deeply committed to creating an inclusive, diverse, and equitable workplace, where all employees are valued and have opportunities for growth and... Show More

Job Requirements

  • High school diploma or GED
  • 1 to 3 years of experience in sales or customer service
  • Ability to sit, stand, walk, reach, climb
  • Commitment to serve others
  • Effective communication skills
  • Passion for living a healthy way of life
  • Ability to multitask and deliver high quality customer service in a fast-paced environment
  • Must be able to stand for 4 hours at a time

Job Qualifications

  • High school diploma or GED
  • 1 to 3 years of experience in sales or customer service
  • Effective communication skills
  • Passion for living a healthy way of life
  • Ability to multitask and deliver high quality customer service in a fast-paced environment
  • Preferred bachelor's degree in hospitality
  • Preferred experience in property management
  • Preferred experience as leasing consultant

Job Duties

  • Operates as first point of contact for residents and guests including answering incoming phone calls and e-mails
  • Proactively builds relationships with residents and guests creating extraordinary experiences
  • Acquires and maintains knowledge to connect and assist residents with Life Time Athletic programming, events, pricing, and policies
  • Serves as point of contact for new resident acquisition and retention interactions
  • Engages in problem solving and service recovery for resident questions and concerns using appropriate tools and resources
  • Provides personalized residential recommendations based on knowledge of Life Time Living community
  • Assists residents with account maintenance, changes, and transactions
  • Represents Life Time Living through persistent outreach supporting acquisition and retention goals
  • Manages resident services such as package pick-ups
  • Assists with planning, promotion and execution of resident events to foster community engagement

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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