Residences Porter (Substitute)

The Ritz-Carlton White Plains located at 1 Renaissance Sq, White Plains, New York, is part of the prestigious Marriott International portfolio, a global leader in luxury hospitality. The Ritz-Carlton brand is synonymous with exceptional customer service, attention to detail, and a commitment to creating memorable guest experiences. With more than 100 award-winning properties worldwide, The Ritz-Carlton has set the standard for rare and special luxury service. The company prides itself on its rich blend of culture, talent, and experiences that contribute to a unique and empowered workplace environment. Marriott International actively promotes equal employment opportunities, welcoming diversity and inclusion while fostering an environment where associates can thrive both personally and professionally.

This substitute position in the Rooms & Guest Services Operations department at The Ritz-Carlton White Plains provides an exciting opportunity for individuals seeking full-time, non-management roles within the hospitality industry. The position offers a competitive hourly wage ranging from $25.80 to $26.73. This role is critical in ensuring guests receive comprehensive information regarding property amenities, services, hours of operation, and local attractions. The team member plays an essential role in facilitating communication between guests and various departments such as Bellperson, Front Desk, Housekeeping, Engineering, and Security/Loss Prevention to address guest requests promptly and satisfactorily.

The role involves welcoming guests with genuine appreciation, providing exceptional service to anticipate and respond to their needs, including assistance to individuals with disabilities. Team members are expected to maintain a professional appearance, uphold company policies regarding safety and security, and handle sensitive information with confidentiality. Effective communication skills are crucial as the position requires answering telephones with proper etiquette, accurately receiving and relaying messages, and ensuring that guests’ concerns, including reports of theft, are communicated to appropriate departments.

Working at The Ritz-Carlton means being part of a culture that values teamwork, listening, respect, and professionalism. Employees are encouraged to develop positive relationships within their teams and contribute collaboratively to achieving the brand’s quality standards. The role demands physical endurance such as standing, sitting, or walking for extended periods and the ability to handle light lifting up to ten pounds. The Ritz-Carlton offers a dynamic and supportive environment with opportunities to learn and grow by embodying the company’s Gold Standards. These standards include the Employee Promise, Credo, and Service Values—foundations that guide the daily delivery of extraordinary service.

As a substitute guest services team member, you will have the unique chance to contribute to the renowned Ritz-Carlton experience by delivering thoughtful, gracious service that delights guests and fosters lasting memories. This position is ideal for individuals looking to enter or advance in the luxury hospitality field while working for a globally recognized brand committed to inclusion, excellence, and career development. The Ritz-Carlton is more than a workplace; it is a community where you can do your best work, begin your purpose, belong to an incredible global team, and become the best version of yourself.