Residences Liaison

The Ritz-Carlton, part of Marriott International, is a globally renowned luxury hospitality brand recognized for its exceptional service and dedication to providing memorable guest experiences. With more than 100 award-winning properties worldwide, The Ritz-Carlton is synonymous with elegance, comfort, and unparalleled customer care. As a leader in the luxury hotel industry, the company prides itself on fostering a culture of excellence, compassion, and continuous improvement. The organization values diversity and inclusion, welcoming associates from a range of backgrounds, and is committed to equal opportunity employment. This commitment ensures a rich blend of talent and culture that strengthens the brand and enhances its reputation for outstanding service. Operating under the umbrella of Marriott International, The Ritz-Carlton offers its employees the chance to work with a global team of hospitality professionals who are empowered to be creative, thoughtful, and passionate about exceeding guest expectations.

This position is a full-time, non-management administrative role located at The Ritz-Carlton property in Key Biscayne, Florida. The job requires proficiency in computer and office equipment operation, including databases, word processing, spreadsheet, and presentation software. The role involves updating and retrieving information from computer databases, managing reservations, and responding to guest inquiries with professionalism and courtesy. Responsibilities extend to handling incoming and outgoing mail, preparing correspondence, and maintaining organized filing systems both electronically and on paper. The administrative associate is expected to represent the company’s standards by presenting a professional appearance, maintaining confidentiality of sensitive information, and protecting company assets.

In addition to technical skills, the role emphasizes guest service excellence aligned with The Ritz-Carlton's "Gold Standards," which form the foundation of the company’s culture. Team members are expected to welcome guests warmly, anticipate their needs, assist individuals with disabilities, and communicate clearly and courteously both in writing and verbally. The position also requires collaboration and mutual support within the team, contributing to a positive and productive work environment. Physical demands include the ability to handle objects up to 10 pounds, reflecting the necessity for basic manual tasks in the office setting. The Ritz-Carlton promises its employees opportunities for growth and the pride of working for an internationally respected luxury brand.

By joining The Ritz-Carlton, associates become part of a global network under Marriott International, enabling them to connect with a vast hospitality community and develop their careers within one of the most prestigious brands in the world. The role offers a chance to be part of a culture that values the unique contributions of each team member while delivering exceptional service to guests. The emphasis on the "Gold Standards," including the Employee Promise, Credo, and Service Values, ensures that every team member is aligned with the company's mission to provide rare and special luxury service each day. This administrative position is perfect for individuals seeking to contribute to a high-end hospitality environment, who possess excellent organizational and interpersonal skills, and who take pride in delivering quality work every day.