Residences Liaison

The Ritz-Carlton Key Biscayne located at 455 Grand Bay Dr, Key Biscayne, Florida, is part of the globally recognized portfolio of Marriott International brands, renowned for delivering luxury hospitality experiences. With more than 100 award-winning hotels worldwide, The Ritz-Carlton brand is synonymous with exceptional service, elegance, and comfort. The establishment is dedicated to fostering a welcoming, inclusive environment that values diversity, creativity, kindness, and compassion among its associates. The position available is full-time and non-management, offering candidates an opportunity to join a distinguished luxury hotel that prioritizes employee growth, development, and delivering memorable guest experiences.

This role is centered on administrative support within the hotel, specifically focusing on managing and retrieving information from computerized databases to update guest files, reservations, and respond to inquiries. The successful candidate will be responsible for transmitting information via computers, e-mail, or fax, and operating standard office equipment. Administrative duties include drafting correspondence such as letters and memos using word processing, spreadsheets, database software, or presentation programs. Managing incoming and outgoing mail, establishing and maintaining electronic and paper filing systems, and organizing activity records and business transactions are vital components of the role. The individual will also be required to collect, copy, classify, and archive office records appropriately. Attention to detail is essential when entering and locating work-related information using computers or point-of-sale systems.

Additionally, the role demands adherence to company policies and procedures, maintaining a professional appearance and strict confidentiality regarding proprietary information. Interaction with guests is a critical function, requiring the staff to greet guests per company standards, anticipate and address their service needs, assist individuals with disabilities, and express genuine appreciation. Effective communication skills are necessary to use clear, professional language, prepare and review accurate documents, and handle telephone protocols appropriately.

Teamwork and professional interpersonal relationships are encouraged to support common objectives and positively respond to colleagues’ concerns. The job includes some physical duties such as moving objects weighing up to 10 pounds without assistance and performing other reasonable tasks assigned by supervisors. The position embraces Marriott International's commitment to equal employment opportunities, valuing diverse backgrounds and experiences while abiding by legal protections for veterans, individuals with disabilities, and other protected groups.

Joining The Ritz-Carlton means becoming part of a global luxury hospitality leader that upholds 'The Gold Standards'—a framework that guides the culture and daily operations. This culture empowers employees to be creative, kind, and compassionate, fostering pride in their work and teams. As part of this role, employees will learn and apply key principles such as the Employee Promise, service values, and the credo, providing a foundation for success and continuous improvement in delivering exceptional guest experiences.

In summary, the Administrative Assistant role at The Ritz-Carlton Key Biscayne offers a fulfilling career opportunity for individuals passionate about hospitality and supporting operational excellence. It combines essential administrative responsibilities with high standards of guest service, all within the nurturing culture of a globally respected luxury hotel brand. Employees benefit from comprehensive training, a supportive team environment, and opportunities for professional growth within Marriott International’s expansive network.