Residences Housekeeping Runner

The Ritz-Carlton is recognized worldwide as a leader in luxury hospitality, part of the globally renowned Marriott International portfolio. Known for its unwavering commitment to excellence, The Ritz-Carlton offers exceptional service experiences through its distinguished hotels and resorts located across the globe. This esteemed brand has built its reputation on “Gold Standards” that set the foundation for delivering unmatched guest care, comfort, and luxury. Marriott International, as an equal opportunity employer, fosters diversity and inclusion by valuing unique backgrounds and ensuring a respectful and supportive workplace environment. The Ritz-Carlton’s team members are empowered to bring creativity, compassion, and consideration to their roles, contributing to lifelong memories for their guests and setting new benchmarks for hospitality.

The position available is focused on guest relations and service coordination within The Ritz-Carlton property. This role involves assisting guests and residents by providing accurate directions, information about property amenities, services, hours of operation, and local points of interest. Acting as a pivotal connection point, the incumbent communicates with various departments such as Bellperson, Front Desk, Housekeeping, Engineering, and Security to promptly address guest requests, concerns, or issues. The role requires meticulous attention to detail by recording guest messages clearly and accurately, ensuring follow-up to confirm guest satisfaction. Additionally, this position plays an essential role in maintaining the security and safety of the property by reporting any guest theft or unsafe conditions.

Team members in this role uphold the professional standards of The Ritz-Carlton by maintaining a clean and polished personal appearance, observing confidentiality of proprietary information, and abiding by all company policies. Strong communication skills are vital, as the position requires courteous and clear interaction with guests and employees, both in person and via telephone. Collaborating positively with coworkers and contributing to common team goals enhances overall service quality and workplace harmony. The job also involves regular physical activity such as standing, sitting, or walking for extended periods, as well as lifting objects up to 10 pounds.

This position welcomes individuals who are enthusiastic about providing luxury service and eager to learn The Ritz-Carlton’s Gold Standards, including the Employee Promise, Credo, and Service Values. No prior work or supervisory experience is required, making it an excellent opportunity for entry-level candidates passionate about hospitality. Joining this prestigious brand means becoming part of a diverse, high-performing team dedicated to superior guest experiences and the professional growth of its associates. Working with The Ritz-Carlton offers a unique chance to be proud of your work, belong to an exceptional global team, and become the best version of yourself.