Residences Concierge (Substitute)

The Ritz-Carlton is a globally renowned luxury hospitality company that operates more than 100 award-winning properties worldwide. Known for delivering exceptional service and creating lifelong memories for its guests, The Ritz-Carlton is part of Marriott International's portfolio of prestigious brands. The company prides itself on its Gold Standards, which serve as the foundation for its culture and service excellence. These standards include core values such as the Employee Promise, Credo, and Service Values. Marriott International fosters an inclusive and diverse work environment, valuing the unique backgrounds, talents, and experiences of its associates. It is committed to equal opportunity employment and strives to create an environment where everyone can thrive and grow professionally within the luxury hospitality sector.

This full-time, non-management role as a Substitute at RC Residences Battery Park in New York, NY, offers an hourly pay range of $30.81 to $41.08. The position falls within the Rooms and Guest Services Operations category and is not located remotely. The role is essential for maintaining the high standards of guest service that The Ritz-Carlton is known for. As a Substitute, you will be responsible for responding promptly to the requests of Residence owners and their guests, including arranging transportation, reservations, and other special services like dry cleaning. You will act as a key point of contact, facilitating visitor access and ensuring adherence to security protocols by verifying and permitting only authorized visitors.

Additional responsibilities include answering calls, recording messages, and coordinating with various departments such as Engineering, Bell Services, and Housekeeping to resolve issues efficiently. You will assist with reservation services and help schedule elevator use for resident move-ins and move-outs, as well as provide Bell and Valet services upon request. The Substitute also performs Lobby Ambassador duties, documents essential shift information, and ensures compliance with safety protocols by reporting incidents and completing necessary training. This role requires maintaining a professional appearance and demeanor at all times, upholding confidentiality, and demonstrating excellent communication skills both verbally and in writing.

A key part of the job involves welcoming and acknowledging all guests and owners in accordance with company standards, anticipating their needs, and providing assistance to individuals with disabilities. Teamwork and positive interpersonal relationships are vital, as is the ability to listen and respond appropriately to colleagues’ concerns. Physical requirements include the ability to stand, sit, or walk for extended periods and handle objects weighing up to 10 pounds. The Substitute role is integral to upholding the promise of delivering rare and special luxury service that defines The Ritz-Carlton brand, contributing to its reputation as a global leader in luxury hospitality. Joining The Ritz-Carlton means becoming part of a global team committed to excellence, creativity, and compassionate service, offering the chance to develop both personally and professionally in a supportive, prestigious environment.