Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $34.00
Work Schedule
On-call
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
employee recognition programs
flexible scheduling
Job Description
The Ritz-Carlton Boston is a prestigious luxury hotel located in the heart of Boston, Massachusetts, at 2 Avery Street. Renowned worldwide for its dedication to exceptional service and elegant accommodations, The Ritz-Carlton brand operates as part of Marriott International, one of the most respected hospitality companies globally. This hotel offers a unique blend of refined comfort, personalized service, and sophisticated amenities, catering to discerning travelers who seek luxury and an unforgettable experience. The establishment prides itself on adhering to the highest standards of service excellence and creating memorable moments for every guest and residence owner.
The available position is a part-time, non-management role within the Rooms & Guest Services Operations category. This opportunity is crafted for individuals who are passionate about delivering top-tier customer service and want to contribute to the seamless operations of a luxury residential environment. The role is based on-site at the Boston location and is not remote. It offers competitive pay at $34.00 per hour, reflecting the premium nature of the services provided and the high expectations of the clientele.
As a member of The Ritz-Carlton team, the individual will be responsible for responding to requests from residence owners and their guests, providing information, coordinating special arrangements such as transportation, reservations, and dry cleaning, and ensuring that all visitor access protocols are strictly followed. The role involves acting as a liaison between residence owners, guests, and various hotel departments including engineering, housekeeping, and bell services to efficiently address inquiries and resolve issues.
Additional responsibilities include managing the key track system for visitor access, assisting with scheduling elevator use for move-ins and move-outs, performing Lobby Ambassador duties, and maintaining thorough communication through shift logs and daily memos. The position demands a high level of professionalism, adherence to safety standards, and a commitment to upholding the confidentiality and proprietary information of the company.
The ideal candidate should embody The Ritz-Carlton’s Gold Standards, which include a promise of exceptional guest service, clear communication, teamwork, and a genuine appreciation for colleagues and guests alike. This role offers the chance to be part of a global brand leader in luxury hospitality, with excellent opportunities for personal growth, learning, and career advancement within the Marriott International family. Candidates will be trained and supported to deliver exceptional experiences in a high-end, customer-focused environment, ensuring their work contributes to the continued success and sterling reputation of The Ritz-Carlton Boston.
The available position is a part-time, non-management role within the Rooms & Guest Services Operations category. This opportunity is crafted for individuals who are passionate about delivering top-tier customer service and want to contribute to the seamless operations of a luxury residential environment. The role is based on-site at the Boston location and is not remote. It offers competitive pay at $34.00 per hour, reflecting the premium nature of the services provided and the high expectations of the clientele.
As a member of The Ritz-Carlton team, the individual will be responsible for responding to requests from residence owners and their guests, providing information, coordinating special arrangements such as transportation, reservations, and dry cleaning, and ensuring that all visitor access protocols are strictly followed. The role involves acting as a liaison between residence owners, guests, and various hotel departments including engineering, housekeeping, and bell services to efficiently address inquiries and resolve issues.
Additional responsibilities include managing the key track system for visitor access, assisting with scheduling elevator use for move-ins and move-outs, performing Lobby Ambassador duties, and maintaining thorough communication through shift logs and daily memos. The position demands a high level of professionalism, adherence to safety standards, and a commitment to upholding the confidentiality and proprietary information of the company.
The ideal candidate should embody The Ritz-Carlton’s Gold Standards, which include a promise of exceptional guest service, clear communication, teamwork, and a genuine appreciation for colleagues and guests alike. This role offers the chance to be part of a global brand leader in luxury hospitality, with excellent opportunities for personal growth, learning, and career advancement within the Marriott International family. Candidates will be trained and supported to deliver exceptional experiences in a high-end, customer-focused environment, ensuring their work contributes to the continued success and sterling reputation of The Ritz-Carlton Boston.
Job Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- Ability to stand, sit, or walk for extended periods
- Ability to lift or move objects up to 10 pounds
- Strong communication skills
- Ability to follow company policies and procedures
- Professional appearance and conduct
Job Qualifications
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience required
- Ability to communicate clearly and professionally
- Strong interpersonal and customer service skills
- Ability to stand, sit, or walk for extended periods
- Ability to lift or move objects up to 10 pounds
Job Duties
- Respond to residence owners' and their guests' requests for visitor information, special arrangements, or services by making arrangements or identifying appropriate providers
- Respond to special requests from residence owners and their guests with unique needs and follow up to promote satisfaction
- Gather, summarize, and provide information to residence owners and their guests about the property and surrounding area amenities including special events and activities
- Announce all visitors, contractors, etc. to residence owners before allowing access and permit access only to authorized visitors, implementing the key track system
- Answer, record, and process all calls, messages, requests, questions, or concerns and contact appropriate departments as necessary
- Assist with scheduling elevator use for move-in/move-out for residence owners/tenants
- Assist with bell/valet services for owners when requested
- Perform Lobby Ambassador tasks
- Review shift logs/daily memo books and document pertinent information in logbooks
- Report incidents, accidents, injuries, and unsafe conditions to manager and complete safety training and certifications
- Follow company policies, maintain professional appearance, confidentiality, and protect company assets
- Welcome and acknowledge residence owners and guests according to company standards
- Speak clearly and professionally and answer telephones using appropriate etiquette
- Develop and maintain positive working relationships and support team goals
- Comply with quality assurance standards
- Stand, sit, or walk for extended periods
- Move objects weighing up to 10 pounds without assistance
- Perform other reasonable job duties as requested
- Adhere to The Ritz-Carlton’s service excellence standards
Job Criteria
Experience
No experience required
Job Location
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