Residences Concierge (Full-Time/Part-Time)

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.

The Four Seasons Hotel Minneapolis seeks a Residences Concierge to join our talented team! Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely talented team, and we will support you in doing your best work. Whether you're inspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here.

About the role: Operating from the Residential Lobby, the Residences Concierge responds to a wide variety of homeowner requests by accurately assessing the resident's needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons' policies. The Residences Concierge handles all resident interactions with the highest level of hospitality and professionalism. Responsibilities include accommodating special requests, resolving complaints, assisting residents with inquiries related to residence, hotel or resort services, hours of operation, key personnel, events, and local directions. They manage packages, faxes, messages, and mail; coordinate vehicle retrieval with valet parking staff; provide building and unit access for vendors, contractors and service providers; keep collateral and information on local vendors and attractions updated; maintain homeowner profiles; and utilize software programs to ensure accurate special arrangements and billing.

The Concierge also monitors emergency situations such as fire alarms, coordinates elevator bookings for move-in/move-out periods, ensures the Residential Lobby is clean and orderly, assists Residential Service Attendants during absences or heavy volume periods, works closely with hotel/resort teams to handle deliveries and special requests smoothly, and complies fully with Four Seasons guidelines, policies and procedures. This position requires a professional demeanor and cooperative teamwork.

This is a part-time hourly role at $23.07 per hour, with comprehensive benefits including health and vision insurance, paid holiday and vacation leave, meals inspired by award-winning chefs, uniforms and care, disability coverage, life insurance, staff lounge, parental leave pay, and more. Four Seasons is committed to diversity and inclusion, encouraging minorities, women, veterans, and individuals with disabilities to apply. Candidates must have valid work authorization for the U.S. Four Seasons Hotel Minneapolis is an Equal Opportunity, Affirmative Action employer. We look forward to receiving your application to join our exceptional team and help create unforgettable residential experiences.