Residences Concierge

The Ritz-Carlton is an internationally acclaimed luxury hotel brand known for its dedication to exemplary service and creating unforgettable guest experiences. As part of Marriott International, The Ritz-Carlton operates over 100 award-winning properties around the globe, catering to discerning travelers who seek the utmost in comfort, elegance, and personalized attention. The company prides itself on its culture of empowerment, creativity, and compassion, fostering an environment where associates' diverse backgrounds, talents, and experiences are celebrated and valued. The Ritz-Carlton consistently sets the standard for the hospitality industry by adhering to its famous Gold Standards, which include the Employee Promise, Credo, and Service Values. These core principles guide the team in delivering gracious and thoughtful luxury service every day, ensuring every guest's stay is not just memorable but elevates the brand to a global leader in luxury hospitality.

The position available is that of a Lobby Ambassador, a critical frontline role within The Ritz-Carlton’s residential properties designed to enhance the living experience of Residence owners and their guests. As a Lobby Ambassador, your primary responsibility will be to respond promptly and professionally to requests for visitor information, special arrangements, or services such as transportation, reservations, and dry cleaning. You will serve as the vital point of contact for owners and guests, addressing unique needs and coordinating with the appropriate service providers to ensure satisfaction. Your role also involves providing comprehensive information about the property’s amenities and nearby attractions, including special events and activities, enriching the owners’ and guests’ overall experience.

Security and access control are key facets of the Lobby Ambassador’s duties. You will be tasked with announcing visitors and contractors to owners before granting access, ensuring that only authorized individuals enter the residential premises, and managing access through the key track system. You will handle a wide range of communications by answering, recording, and processing calls, messages, requests, and concerns efficiently. Coordinating with different departments such as Engineering, Bell Services, and Housekeeping to resolve issues promptly is critical in this position.

Additionally, assisting with owners’ reservation services, elevator scheduling for move-ins and move-outs, and managing Bell and valet services for vehicles will be part of your daily tasks. You will also perform the duties of a Lobby Ambassador by reviewing shift logs and daily memos, documenting essential information, and reporting any incidents or unsafe conditions to management. Maintaining a professional appearance, adhering to company policies, and protecting proprietary information are essential. This role requires someone who can welcome and acknowledge all owners and guests according to The Ritz-Carlton’s high standards, anticipate their service needs compassionately, assist individuals with disabilities, and communicate effectively with colleagues and residents alike.

The ideal candidate will have a high school diploma or G.E.D. equivalent and at least one year of related work experience, preferably in luxury hospitality or residential service environments. Although no supervisory experience is required, a customer-focused attitude, strong communication skills, and the ability to handle multiple responsibilities simultaneously are vital. The position demands physical capabilities such as standing, sitting, or walking for extended periods and lifting or moving objects weighing up to 10 pounds. By joining The Ritz-Carlton, you become part of a prestigious global team committed to excellence, creativity, and compassion, where you will have the opportunity to grow personally and professionally while delivering unmatched service excellence.