Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Training and development opportunities
Diversity and inclusion initiatives
Job Description
The Ritz-Carlton Residences at Miami Beach is a prestigious luxury residential property situated in the vibrant city of Miami Beach, Florida. As part of the renowned Ritz-Carlton brand under Marriott International, it embodies world-class standards of excellence in hospitality and residential living. Ritz-Carlton properties are known for creating exceptional experiences for guests and residents alike, providing an environment of comfort, luxury, and impeccable service. The residences offer not only upscale living spaces but also bespoke services that mirror the Ritz-Carlton's commitment to elegance and superior quality. The Miami Beach location exemplifies this commitment amidst a stunning coastal backdrop and thriving local culture, making it a premier destination for discerning residents and visitors.
In this role, you will be a vital part of the Rooms and Guest Services Operations team at The Ritz-Carlton Residences. The position is full-time and non-management, meaning it offers a hands-on opportunity to engage directly with residents, guests, and service teams to ensure smooth and personalized service delivery. As a Front Desk Ambassador, you will be responsible for responding promptly and professionally to residents' inquiries and special service requests such as transportation arrangements, reservations, and laundry services. Your role will include confirming that these needs are met satisfactorily and liaising with appropriate vendors or internal teams as required.
You will also be entrusted with managing visitor access, announcing all visitors and contractors to the residents before allowing entry and ensuring only authorized individuals gain access, all while maintaining system records for key tracking. Communication skills are essential, as you will handle and process all calls, messages, and requests efficiently and courteously, coordinating with other hotel departments such as engineering, housekeeping, or valet to resolve any issues.
An important aspect of the role is offering residents information about the property and surrounding area, including special local events and activities, enhancing their living experience. You will assist in reservations services and elevator bookings ensuring seamless logistics for residents and tenants. The role also involves supporting valet services by attending to vehicle requests from residents.
The position emphasizes the upholding of The Ritz-Carlton's Gold Standards, focusing on providing kind and attentive service each day. You will participate in maintaining impeccable professional appearance, confidentiality, and company policies, and assist persons with disabilities, fostering an inclusive and respectful environment. Furthermore, you will perform safety-related reporting and participate in required training and certifications to maintain workplace safety.
Working in this dynamic environment requires standing, sitting, or walking for extended periods and occasional light lifting. As a member of a collaborative and supportive team, you will contribute to creating memorable experiences and uphold Ritz-Carlton's esteemed reputation for luxury and personalized service.
Joining The Ritz-Carlton Residences at Miami Beach means becoming part of a storied tradition of hospitality excellence under Marriott International. You will be empowered to deliver your best work, embrace professional growth, and contribute to a culture embracing diversity, creativity, and compassion. This role is ideal for individuals with a passion for service, attention to detail, and a commitment to contributing positively to a luxury living experience.
In this role, you will be a vital part of the Rooms and Guest Services Operations team at The Ritz-Carlton Residences. The position is full-time and non-management, meaning it offers a hands-on opportunity to engage directly with residents, guests, and service teams to ensure smooth and personalized service delivery. As a Front Desk Ambassador, you will be responsible for responding promptly and professionally to residents' inquiries and special service requests such as transportation arrangements, reservations, and laundry services. Your role will include confirming that these needs are met satisfactorily and liaising with appropriate vendors or internal teams as required.
You will also be entrusted with managing visitor access, announcing all visitors and contractors to the residents before allowing entry and ensuring only authorized individuals gain access, all while maintaining system records for key tracking. Communication skills are essential, as you will handle and process all calls, messages, and requests efficiently and courteously, coordinating with other hotel departments such as engineering, housekeeping, or valet to resolve any issues.
An important aspect of the role is offering residents information about the property and surrounding area, including special local events and activities, enhancing their living experience. You will assist in reservations services and elevator bookings ensuring seamless logistics for residents and tenants. The role also involves supporting valet services by attending to vehicle requests from residents.
The position emphasizes the upholding of The Ritz-Carlton's Gold Standards, focusing on providing kind and attentive service each day. You will participate in maintaining impeccable professional appearance, confidentiality, and company policies, and assist persons with disabilities, fostering an inclusive and respectful environment. Furthermore, you will perform safety-related reporting and participate in required training and certifications to maintain workplace safety.
Working in this dynamic environment requires standing, sitting, or walking for extended periods and occasional light lifting. As a member of a collaborative and supportive team, you will contribute to creating memorable experiences and uphold Ritz-Carlton's esteemed reputation for luxury and personalized service.
Joining The Ritz-Carlton Residences at Miami Beach means becoming part of a storied tradition of hospitality excellence under Marriott International. You will be empowered to deliver your best work, embrace professional growth, and contribute to a culture embracing diversity, creativity, and compassion. This role is ideal for individuals with a passion for service, attention to detail, and a commitment to contributing positively to a luxury living experience.
Job Requirements
- High school diploma or equivalent
- Minimum of one year related work experience
- Ability to stand, sit, or walk for extended periods
- Ability to lift and move objects weighing up to 10 pounds without assistance
- Excellent interpersonal and communication skills
- Ability to maintain confidentiality and professionalism
- Willingness to adhere to company policies and safety standards
- Ability to work full time as scheduled
- Proficiency in Spanish required
Job Qualifications
- High school diploma or equivalent general education development certificate
- At least one year of related work experience
- Strong communication skills in Spanish and English
- Ability to work collaboratively in a team environment
- Professional appearance and demeanor
- Customer service orientation with attention to detail and problem-solving skills
- Basic computer proficiency
- Ability to handle multiple tasks efficiently
- Familiarity with hotel or residential luxury service standards preferred
Job Duties
- Respond to Residence owners' inquiries about visitor information, procedures, or special services such as transportation, reservations, and laundry
- Handle special requests from Residence owners and guests with special needs and ensure their satisfaction
- Collect, summarize, and provide Residence owners and guests with information about the property and surrounding area including events and activities
- Announce all visitors, contractors, etc., to Residence owners before allowing them access and permit access only to authorized visitors while maintaining key tracking system
- Respond, log, and process all calls, messages, requests, questions, or concerns, contacting appropriate persons or departments to resolve issues
- Assist with reservation services for owners and elevator bookings for resident access
- Support valet services by assisting with vehicle requests from Residence owners
- Perform Lobby Ambassador duties including reviewing shift logs and documenting pertinent information
- Report accidents, injuries, and unsafe working conditions to management and complete required safety training and certifications
- Uphold company policies and procedures, maintain professional appearance, confidentiality, and protect company assets
- Welcome and recognize all Residence owners and guests following company standards with attentiveness and kindness
- Communicate clearly and professionally in person, written documents, and telephone etiquette
- Foster positive working relationships and support the team to achieve common goals
- Ensure compliance with quality expectations and standards
- Perform physical tasks requiring standing, sitting, walking for long periods, and light lifting as necessary
- Execute other reasonable job duties as assigned
- Adhere to The Ritz-Carlton's Gold Standards of service excellence
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
