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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Training and development opportunities
Diversity and inclusion initiatives
Job Description
The Ritz-Carlton Residences at Miami Beach is a prestigious luxury residential property situated in the vibrant city of Miami Beach, Florida. As part of the renowned Ritz-Carlton brand under Marriott International, it embodies world-class standards of excellence in hospitality and residential living. Ritz-Carlton properties are known for creating exceptional experiences for guests and residents alike, providing an environment of comfort, luxury, and impeccable service. The residences offer not only upscale living spaces but also bespoke services that mirror the Ritz-Carlton's commitment to elegance and superior quality. The Miami Beach location exemplifies this commitment amidst a stunning coastal backdrop and thriving... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of one year related work experience
- Ability to stand, sit, or walk for extended periods
- Ability to lift and move objects weighing up to 10 pounds without assistance
- Excellent interpersonal and communication skills
- Ability to maintain confidentiality and professionalism
- Willingness to adhere to company policies and safety standards
- Ability to work full time as scheduled
- Proficiency in Spanish required
Job Qualifications
- High school diploma or equivalent general education development certificate
- At least one year of related work experience
- Strong communication skills in Spanish and English
- Ability to work collaboratively in a team environment
- Professional appearance and demeanor
- Customer service orientation with attention to detail and problem-solving skills
- Basic computer proficiency
- Ability to handle multiple tasks efficiently
- Familiarity with hotel or residential luxury service standards preferred
Job Duties
- Respond to Residence owners' inquiries about visitor information, procedures, or special services such as transportation, reservations, and laundry
- Handle special requests from Residence owners and guests with special needs and ensure their satisfaction
- Collect, summarize, and provide Residence owners and guests with information about the property and surrounding area including events and activities
- Announce all visitors, contractors, etc., to Residence owners before allowing them access and permit access only to authorized visitors while maintaining key tracking system
- Respond, log, and process all calls, messages, requests, questions, or concerns, contacting appropriate persons or departments to resolve issues
- Assist with reservation services for owners and elevator bookings for resident access
- Support valet services by assisting with vehicle requests from Residence owners
- Perform Lobby Ambassador duties including reviewing shift logs and documenting pertinent information
- Report accidents, injuries, and unsafe working conditions to management and complete required safety training and certifications
- Uphold company policies and procedures, maintain professional appearance, confidentiality, and protect company assets
- Welcome and recognize all Residence owners and guests following company standards with attentiveness and kindness
- Communicate clearly and professionally in person, written documents, and telephone etiquette
- Foster positive working relationships and support the team to achieve common goals
- Ensure compliance with quality expectations and standards
- Perform physical tasks requiring standing, sitting, walking for long periods, and light lifting as necessary
- Execute other reasonable job duties as assigned
- Adhere to The Ritz-Carlton's Gold Standards of service excellence
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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