Residences Concierge

The Ritz-Carlton is a world-renowned luxury hospitality brand with over 100 award-winning properties worldwide. Known for creating exceptional guest experiences, The Ritz-Carlton attracts the world’s top hospitality professionals who are dedicated to delivering outstanding service and creating lifelong memories for their guests. With a strong focus on the Gold Standards, including the Employee Promise, Credo, and Service Values, The Ritz-Carlton is committed to maintaining its reputation as a leader in luxury hospitality. The brand emphasizes a culture of creativity, thoughtfulness, and compassion, ensuring each team member feels empowered to contribute to the overall success of the company. Joining The Ritz-Carlton means becoming part of a global team where employees are encouraged to be their best selves while delivering excellence in guest care and comfort.

The role of the Residence Ambassador at The Ritz-Carlton focuses on providing impeccable service to Residence owners and their guests by responding promptly and efficiently to their requests. This position involves handling a variety of special arrangements such as transportation, reservations, dry cleaning, and other personalized services by coordinating with appropriate providers. The Residence Ambassador is responsible for addressing the unique needs of Residence owners and their guests, following through to ensure high satisfaction levels. The role also includes gathering and sharing comprehensive information about the property and surrounding area amenities, including details about special events and activities.

In addition to managing visitor access and announcements, the Residence Ambassador handles calls, messages, and requests efficiently, liaising with departments like Engineering, Bell Services, and Housekeeping to resolve issues as they arise. The position requires assisting with owner reservations, scheduling elevators for move-ins and move-outs, and coordinating Bell and Valet services for vehicles. Performing Lobby Ambassador duties, reviewing daily logs, reporting incidents or unsafe conditions, and maintaining strict adherence to company policies and standards are key parts of the job. The candidate must consistently uphold the highest standards of The Ritz-Carlton service excellence.

This position demands professionalism, clear and courteous communication, confidentiality, and teamwork. The Residence Ambassador must be able to stand, sit, or walk for extended periods and occasionally move objects weighing up to 10 pounds. This full-time role does not require supervisory experience but does require at least one year of related work experience and a minimum of a high school diploma or GED equivalent. The Ritz-Carlton is an equal opportunity employer dedicated to fostering an inclusive environment that values the unique backgrounds and experiences of its associates. The company offers a welcoming culture where everyone is given access to opportunity and respect regardless of their background, disability, or veteran status. Joining The Ritz-Carlton is an opportunity to belong to an inspiring global team and grow both personally and professionally in the luxury hospitality industry.