Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Professional development opportunities
Employee wellness programs
Job Description
The Ritz-Carlton is a global leader in luxury hospitality, renowned for setting the highest standards in guest service and comfort. With more than 100 award-winning properties worldwide, the company has established itself as a benchmark for elegance, sophistication, and exceptional guest experiences. The brand prides itself on attracting the world's top hospitality professionals who are dedicated to creating lifelong memories for guests through thoughtful, compassionate, and creative service. The Ritz-Carlton culture emphasizes the Gold Standards, which includes the Employee Promise, Credo, and Service Values, serving as the foundation for its consistent delivery of rare and special luxury service. As part... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- Ability to stand sit or walk for extended periods
- Ability to lift and move objects up to 10 pounds
- Effective communication skills
- Ability to follow company policies and procedures
- Customer service mindset
- Ability to interact professionally with diverse individuals
- Availability to complete safety training and certifications
Job Qualifications
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience
- Strong communication skills
- Ability to handle multiple tasks simultaneously
- Customer service orientation
- Basic computer skills
- Ability to maintain confidentiality
- Professional appearance
- Knowledge of luxury hospitality standards
Job Duties
- Respond to residence owners and guests requests for visitor information special arrangements or services such as transportation reservations and dry cleaning by making arrangements or identifying appropriate providers
- Respond to special requests from residence owners and guests with unique needs and follow up to promote satisfaction
- Gather summarize and provide information about the property and surrounding area amenities including special events and activities
- Announce all visitors contractors to residence owners before allowing access and implement into the key track system
- Answer record and process all calls messages requests questions or concerns and contact appropriate individual or department to resolve issues
- Assist with owners reservation services and scheduling elevator for move-in/out
- Perform lobby ambassador tasks and review shift logs daily memo books and document pertinent information
- Report incidents accidents injuries and unsafe work conditions to manager and complete safety training
- Follow company policies procedures ensure professional appearance and maintain confidentiality
- Welcome and acknowledge residence owners and guests and assist individuals with disabilities providing genuine appreciation
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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