Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement plan options
Professional development opportunities
diversity and inclusion programs
Job Description
W Dallas Victory Hotel and Residences, located at 2440 Victory Park Lane in Dallas, Texas, is a prestigious luxury hotel that belongs to the renowned W Hotels brand, a part of Marriott International. Known for its vibrant atmosphere, innovative design, and exceptional guest services, W Dallas Victory Hotel stands as a beacon of luxury and comfort in the Dallas area. This establishment offers a full range of accommodations and amenities tailored to meet the needs of both leisure and business travelers. With a strong emphasis on delivering the ultimate guest experience and fostering an inclusive and supportive work environment, W... Show More
Job Requirements
- High school diploma or equivalent
- At least one year of related work experience
- No supervisory experience required
- Ability to communicate clearly and professionally
- Ability to stand, sit, or walk for extended periods
- Ability to lift and move objects up to 10 pounds
- Willingness to comply with company policies and safety standards
- Fluent in Spanish and English preferred
Job Qualifications
- High school diploma or equivalent
- Minimum of one year of related work experience
- No supervisory experience required
- Strong communication skills in Spanish and English preferred
- Ability to provide excellent customer service and handle special requests professionally
- Ability to work collaboratively in a team environment
- Knowledge of security and property management procedures is a plus
- Comfortable with multitasking and managing a fast-paced work environment
- Professional appearance and demeanor
- Basic familiarity with office software and communication systems
Job Duties
- Respond to Residence owners requests regarding visitor information and special services such as transportation and reservations
- Identify and coordinate with appropriate service providers
- Respond to special requests from Residence owners and guests with special needs and verify satisfaction
- Communicate visitor and contractor arrivals to Residence owners and authorize access
- Operate key tracking systems to maintain security
- Answer, record, and process all calls, messages, requests, inquiries, and concerns
- Coordinate with departments such as engineering, bell services, and housekeeping to resolve issues
- Assist with elevator reservations for owner and tenant arrivals and departures
- Support bell and valet services by facilitating vehicle requests
- Serve as a lobby ambassador by welcoming and recognizing owners and guests
- Maintain and review shift logs and daily memos
- Report accidents, injuries, and hazardous working conditions
- Complete required safety training and certifications
- Comply with company policies and procedures and maintain professional appearance
- Ensure confidentiality of proprietary information and protect company property
- Stand, sit, or walk for long periods during shifts
- Lift, move, transport, or push objects weighing up to 10 pounds
- Perform other reasonable job duties as requested
- Adhere to Ritz-Carlton standards of service excellence
Job Location
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