Residences Concierge

The Ritz-Carlton, located at 2 Avery St, Boston, Massachusetts, is a distinguished brand under Marriott International renowned globally for its luxurious hotel services and exceptional guest experiences. With over 100 award-winning hotels worldwide, The Ritz-Carlton is recognized for setting gold standards in hospitality that emphasize kindness, attention to detail, and personalized service. The company fosters a diverse and inclusive workforce, promoting equal opportunity and valuing the unique cultural and professional backgrounds of its associates. At The Ritz-Carlton, every guest is treated with care and exceptional service, ensuring memorable stays that guests cherish long after their visit.

The available role is a part-time, non-management position within the Rooms & Guest Services Operations category. This opportunity involves providing exemplary concierge and guest service functions to Residence owners and their guests, ensuring their needs are met with the highest level of professionalism and attentiveness. The pay range for this on-call position is $34.00 per hour, reflecting the value placed on delivering luxury service. Responsibilities include responding promptly to special service requests such as transportation, reservations, and laundry by processing requests or coordinating with appropriate vendors. The role requires proactive communication with owners and guests, confirming their satisfaction with services provided.

Additionally, the position includes duties related to security and access control by announcing and granting authorized visitor access and managing key tracking systems, ensuring the safety and comfort of Residents and their guests. Handling telephone calls, messages, and inquiries with professionalism is essential, along with liaising with various hotel departments such as engineering, bell services, and housekeeping to resolve requests efficiently. Supporting reservations services (HRS) and managing elevator bookings for owner and tenant moves further contribute to the seamless operation of guest services.

The role also carries ambassadorial responsibilities, welcoming and acknowledging Residence owners and guests with genuine appreciation, including assisting individuals with disabilities and maintaining a polished personal appearance. Documentation of shift records and safety reports, adherence to company policies, and commitment to safety training complete the comprehensive responsibilities.

The Ritz-Carlton’s commitment to excellence is reflected in their Gold Standards, including the Employee Promise, Credo, and Service Values, which guide every associate to exceed expectations daily. By joining this team, employees not only contribute to a world-leading luxury hospitality brand but also develop their skills and career within Marriott International's extensive portfolio. This role represents an excellent opportunity for hospitality professionals seeking to deliver exceptional service while working in a supportive, inclusive environment that values innovation, teamwork, and personal growth.