Residences Concierge

The Ritz-Carlton, located at 2912 W Santiago St, Tampa, Florida, is a renowned luxury hotel brand that is part of Marriott International's portfolio. Known globally for its exceptional service standards and commitment to guest satisfaction, The Ritz-Carlton prides itself on creating memorable experiences for guests through personalized and meticulous attention to detail. With over 100 award-winning hotels worldwide, The Ritz-Carlton is synonymous with luxury, elegance, and hospitality excellence. The hotel operates in a full-time, non-management capacity, offering employees a professional environment where they can develop their skills while contributing to the guest experience in meaningful ways.

The role within The Ritz-Carlton at this Tampa location centers around providing outstanding rooms and guest services operations. This position is designed for individuals who are passionate about hospitality and customer service, focusing on responding to the requests of residence owners and their guests regarding visitor information, special services like transportation, reservations, and laundry, as well as handling administrative tasks associated with these requests. The position requires an individual who can manage guest interactions professionally, ensure access control for visitors and contractors, and collaborate effectively with various departments such as engineering, cleaning, and valet services to promptly address and resolve any guest concerns or needs.

This role emphasizes a high standard of communication, ensuring that guests and residence owners receive accurate and timely information about the property and surrounding area, including events and activities. The individual will also support reservation services, assist with elevator bookings for owner and tenant moves, and help valet staff manage vehicle requests. As an ambassador of the lobby experience, this role requires a welcoming presence, anticipating the needs of guests, including those with disabilities, and fostering positive, lasting relationships through kindness and professional service.

The Ritz-Carlton's culture is built around its 'Gold Standards,' which include the employee promise, credo, and service values—all aimed at making each day better than the last. Employees are empowered to be creative, kind, and compassionate, ensuring the brand maintains its leading reputation in luxury hospitality. The company values diversity and inclusion, providing equal employment opportunities regardless of disability, veteran status, or other protected characteristics. Team members are supported in their professional growth, encouraged to deliver excellence, and recognized for their contributions to the collective success of the hotel.

Joining The Ritz-Carlton means becoming part of a respected global team where the opportunity to perform your best work, fulfill your purpose, and grow personally and professionally is offered. Employees can expect to wear a professional uniform and maintain a polished appearance, uphold company confidentiality policies, and contribute to a safe, respectful workplace by adhering to safety protocols and reporting hazards. This position offers the chance to engage in meaningful work that directly impacts the luxury guest experience and develops your capabilities within one of the world's leading hospitality brands.