Residences Concierge

The Ritz-Carlton is a world-renowned luxury hotel company operating over 100 award-winning properties globally, recognized for delivering exceptional hospitality experiences. As part of Marriott International, The Ritz-Carlton upholds a commitment to premium service, guest satisfaction, and a diverse and inclusive work environment. Known for its Gold Standards, including its Employee Promise, Credo, and Service Values, The Ritz-Carlton cultivates a culture where creativity, thoughtfulness, and compassion are empowered to create unforgettable moments for guests. Employees are encouraged to succeed by embracing these standards and contributing to the brand's reputation as a global leader in luxury hospitality.

This role is designed for individuals passionate about hospitality and guest service, who align with The Ritz-Carlton's ethos of luxury and excellence. The position involves responding to the needs of Residence owners and their guests by managing requests for visitor information, special arrangements such as transportation, reservations, or services like dry cleaning. The role requires making appropriate arrangements or identifying suitable providers, ensuring that each request is handled with personalized attention to promote satisfaction. Responsibilities also include announcing visitors, managing access control systems, processing calls and messages, assisting with reservation services, and coordinating logistical needs such as elevator scheduling and valet services.

The employee will perform essential duties like acting as a Lobby Ambassador, maintaining communication logs, documenting shift activities, and ensuring compliance with safety and company policies. A key part of the role is to uphold The Ritz-Carlton's service excellence standards by welcoming Residence owners and guests with professionalism, anticipating their needs, and providing assistance to individuals with disabilities. Effective communication skills, attention to detail, and the capability to work collaboratively within a team are crucial. The position requires physical stamina for standing or walking extended periods and the ability to handle light lifting tasks. This role is ideal for candidates seeking to develop their career in luxury hospitality with a respected global brand, eager to deliver refined guest experiences in a dynamic, service-oriented environment.