Residences Concierge

The Ritz-Carlton is a globally renowned luxury hotel brand that prides itself on delivering exceptional guest experiences and maintaining the highest standards of service excellence. With over 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create memorable and personalized experiences that ensure guests not only enjoy their stay but also carry those cherished memories long after their visit. As a part of Marriott International’s expansive portfolio, The Ritz-Carlton embodies a culture where creativity, thoughtfulness, and compassion empower every employee to contribute meaningfully to the guest experience. The company is deeply committed to fostering an inclusive and diverse work environment that values the unique backgrounds, talents, and experiences of its associates. This dedication to diversity, equity, and inclusion facilitates a workplace where every individual can thrive and succeed.

Located in Baltimore, Maryland, at 801 Key Hwy, The Ritz-Carlton property seeks to elevate the living experience of Residence owners and their guests by providing unparalleled services and attention to detail. This particular position focuses on the Rooms and Guest Services Operations category, scheduled as a full-time, non-management role with a pay rate of $20.00 per hour. The job is not remote; it requires presence on-site to effectively manage and respond to the needs of Residence owners and guests.

The role involves being the primary point of contact for Residence owners and their guests, handling a variety of requests related to visitor information, special arrangements such as transportation, reservations, and dry cleaning. The incumbent is responsible for promptly addressing unique and special requests while ensuring follow-up to enhance satisfaction. Maintaining a thorough knowledge of the property and surrounding area is crucial, as it enables the role holder to provide detailed information on amenities, special events, and activities.

Security and operational control form critical components of the position, which includes announcing visitors, contractors, and others to Residence owners and regulating access through a key track system to authorized personnel only. The role also requires managing communication through answering, recording, and processing all calls, messages, requests, and inquiries with professionalism and efficiency. Coordination with other departments such as Engineering, Bell Services, and Housekeeping is necessary to resolve issues and fulfill guest needs effectively.

Additional responsibilities include assisting with reservation services, scheduling elevator usage for move-ins and move-outs, and facilitating Bell and Valet services for vehicle-related requests. The candidate also performs Lobby Ambassador duties and ensures accurate documentation of shift notes and daily logs. Safety reporting, including incidents, accidents, and unsafe conditions, is an essential aspect of the role, alongside adherence to company policies, professional appearance standards, and confidentiality.

Interpersonal skills are paramount; welcoming and appreciating Residence owners and guests, assisting individuals with disabilities, and fostering positive relationships with colleagues all contribute to the collaborative and outstanding service culture. The position demands stamina for extended periods of standing, walking, or sitting, along with the physical capability to lift or move objects up to 10 pounds. Overall, this role offers an opportunity to be part of a prestigious luxury hospitality brand dedicated to continuous improvement, teamwork, and exceptional service delivery through its celebrated Gold Standards.