Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
wellness programs
Job Description
The job opportunity is with The Ritz-Carlton, a prestigious luxury hotel brand that is part of Marriott International, one of the world's leading hotel companies. The Ritz-Carlton is globally recognized for its exceptional standards of service, unique culture, and commitment to creating memorable experiences for its guests. With over 100 award-winning hotels worldwide, The Ritz-Carlton prides itself on its 'Gold Standards,' which include the employee promise, service credo, and core values that guide every interaction and operation at its properties. This culture fosters creativity, kindness, and compassion among employees, empowering them to deliver excellence in guest care and comfort every day.
Located in Baltimore, Maryland, at 801 Key Hwy, this full-time, non-management position falls within the Rooms & Guest Services Operations category. The hourly pay rate is $20.00. The role involves directly assisting Residence property owners and their guests by responding to various requests related to visitor information, special services such as transportation and reservations, and handling procedures including verifying visitor access and tracking keys. The individual will be responsible for communicating with guests and contractors, ensuring authorized access only, and providing comprehensive information about the property and surrounding areas, including special events and activities.
The position serves as an ambassador of The Ritz-Carlton's brand and hospitality excellence. Duties include promptly handling calls, messages, and service inquiries, coordinating with various hotel departments like engineering and housekeeping to resolve guest issues, assisting with reservation services, and supporting valet and bell services when requested. Maintaining thorough documentation of communications and shift reports, reporting accidents or hazardous working conditions, and adhering strictly to company policies and appearance standards are key responsibilities. The role demands a professional demeanor, clear and respectful communication, and the ability to foster positive relationships within the team to collectively achieve quality service standards.
Prospective candidates should have at least a high school diploma or an equivalent General Educational Development certificate, combined with a minimum of one year of related work experience. Supervisory experience is not required, nor are any specific licenses or certifications. Physical requirements include the ability to move or lift objects up to 10 pounds and to remain standing, seated, or walking for extended periods throughout the shift.
The Ritz-Carlton emphasizes diversity, equity, and inclusion, actively creating a welcoming employment environment that respects and celebrates the diverse backgrounds of its associates. They do not discriminate against employees based on disability, veteran status, or other legally protected characteristics. Employees at The Ritz-Carlton benefit from a comprehensive range of programs designed to support personal and professional growth, wellness, and work-life balance, with specific eligibility depending on the role, location, and employment status.
Joining The Ritz-Carlton means becoming part of a global luxury hospitality leader, where employees can be proud of their contributions and grow alongside an incredible global team. The company is committed to helping individuals fulfill their potential and become the best version of themselves while delivering the highest standards of luxury service to every guest.
In summary, this full-time non-management role at The Ritz-Carlton Baltimore is ideal for energetic, customer-focused individuals passionate about luxury guest services and hospitality. It offers the opportunity to develop one’s career in an internationally renowned brand known for its culture of excellence and commitment to employee development and guest satisfaction. Candidates will be actively engaged in ensuring that every interaction reflects the brand’s gold standard of kindness and attention to detail, contributing to unforgettable experiences for the property owners and guests they serve.
Located in Baltimore, Maryland, at 801 Key Hwy, this full-time, non-management position falls within the Rooms & Guest Services Operations category. The hourly pay rate is $20.00. The role involves directly assisting Residence property owners and their guests by responding to various requests related to visitor information, special services such as transportation and reservations, and handling procedures including verifying visitor access and tracking keys. The individual will be responsible for communicating with guests and contractors, ensuring authorized access only, and providing comprehensive information about the property and surrounding areas, including special events and activities.
The position serves as an ambassador of The Ritz-Carlton's brand and hospitality excellence. Duties include promptly handling calls, messages, and service inquiries, coordinating with various hotel departments like engineering and housekeeping to resolve guest issues, assisting with reservation services, and supporting valet and bell services when requested. Maintaining thorough documentation of communications and shift reports, reporting accidents or hazardous working conditions, and adhering strictly to company policies and appearance standards are key responsibilities. The role demands a professional demeanor, clear and respectful communication, and the ability to foster positive relationships within the team to collectively achieve quality service standards.
Prospective candidates should have at least a high school diploma or an equivalent General Educational Development certificate, combined with a minimum of one year of related work experience. Supervisory experience is not required, nor are any specific licenses or certifications. Physical requirements include the ability to move or lift objects up to 10 pounds and to remain standing, seated, or walking for extended periods throughout the shift.
The Ritz-Carlton emphasizes diversity, equity, and inclusion, actively creating a welcoming employment environment that respects and celebrates the diverse backgrounds of its associates. They do not discriminate against employees based on disability, veteran status, or other legally protected characteristics. Employees at The Ritz-Carlton benefit from a comprehensive range of programs designed to support personal and professional growth, wellness, and work-life balance, with specific eligibility depending on the role, location, and employment status.
Joining The Ritz-Carlton means becoming part of a global luxury hospitality leader, where employees can be proud of their contributions and grow alongside an incredible global team. The company is committed to helping individuals fulfill their potential and become the best version of themselves while delivering the highest standards of luxury service to every guest.
In summary, this full-time non-management role at The Ritz-Carlton Baltimore is ideal for energetic, customer-focused individuals passionate about luxury guest services and hospitality. It offers the opportunity to develop one’s career in an internationally renowned brand known for its culture of excellence and commitment to employee development and guest satisfaction. Candidates will be actively engaged in ensuring that every interaction reflects the brand’s gold standard of kindness and attention to detail, contributing to unforgettable experiences for the property owners and guests they serve.
Job Requirements
- High school diploma or equivalent
- At least one year of related work experience
- Ability to stand, sit, or walk for long periods
- Ability to move or lift up to 10 pounds
- No supervisory experience required
- No specific licenses or certifications required
- Ability to maintain confidentiality
- Excellent communication skills
- Professional appearance
- Commitment to company policies
- Ability to work a full-time schedule
Job Qualifications
- High school diploma or equivalent
- Minimum one year related work experience
- Strong interpersonal and communication skills
- Ability to handle multiple requests and tasks efficiently
- Knowledge of guest services and hospitality operations preferred
- Ability to work effectively in a team environment
- Professional demeanor and excellent customer service skills
- Basic computer literacy
- Commitment to uphold company policies and standards
Job Duties
- Respond to Residence property owners requests regarding visitor information, procedures, or special services (e.g., transportation, reservations, laundry)
- Respond to special requests from Residence owners and guests with special needs and follow up to ensure satisfaction
- Collect, summarize, and provide information to Residence owners and guests about the property and surrounding area, including events and special activities
- Announce all visitors, contractors, etc., to Residence owners before allowing them to access and permit entry only to authorized visitors, and implement key tracking system
- Answer, log, and process all calls, messages, requests, questions, or concerns
- Contact the appropriate person or department (e.g., engineer, bell staff, housekeeping) as necessary to resolve calls, requests, or issues
- Assist with reservation services for owners (HRS)
- Help book the elevator for Residence owners/tenant move-in and move-out
- Assist bell/valet services when owners request their vehicles
- Perform Lobby Ambassador duties
- Review shift logs/daily memos and document pertinent information in logbooks
- Report accidents, injuries, and unsafe working conditions to a manager, and complete safety training and certifications
- Comply with company policies and procedures, maintain a neat and professional appearance, protect proprietary information, and safeguard company assets
- Greet and recognize all Residence owners and guests according to company standards, anticipate and meet service needs, assist persons with disabilities, and express genuine appreciation
- Communicate clearly and professionally with others, prepare and accurately review documents promptly, and use appropriate telephone etiquette
- Cultivate and maintain positive working relationships with others, support team goals, and respond appropriately to employee issues
- Ensure compliance with quality expectations and standards
- Stand, sit, or walk for long periods or entire shifts
- Move, lift, carry, push, drag, and position objects up to 10 pounds unaided
- Perform other reasonable work duties as assigned
- Adhere to The Ritz-Carlton's highest service excellence standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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