Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $20.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Career development opportunities
Job Description
The Ritz-Carlton is a globally recognized luxury hotel brand known for its exceptional service standards, distinctive culture, and commitment to creating memorable experiences for its guests. With over 100 award-winning hotels worldwide, The Ritz-Carlton continuously strives to provide the highest level of luxury and comfort. It is part of the prestigious Marriott International portfolio, which offers unparalleled career growth opportunities and a diverse, inclusive work environment. The brand's hallmark 'Standards of Gold' guide all team members in delivering superior service every day, emphasizing kindness, attentiveness, and professionalism.
This position is located at 801 Key Hwy, Baltimore, Maryland, United States, within The Ritz-Carlton's Residence operations. The role is part-time and non-management, offering an hourly wage of $20.00. As a member of the Rooms and Guest Services Operations team, you will play a critical role in ensuring that Residence owners and their guests receive exceptional service and support during their stay. Your responsibilities will include responding promptly and effectively to owner inquiries about visitor information, special services like transportation, reservations, and laundry, and coordinating with appropriate service providers. You will also manage visitor access, ensuring security and proper authorization for all individuals entering the Residence.
In this role, you will be expected to deliver a welcoming and personalized guest experience consistent with The Ritz-Carlton's high standards. This includes anticipating and meeting service needs, handling special requests, and ensuring complete satisfaction for Residence owners and their guests. Effective communication is essential, as you will handle calls, messages, and requests while collaborating with various hotel departments such as engineering, housekeeping, and valet services to resolve issues and fulfill service requests.
Additionally, you will support reservation services and elevator bookings for resident entry and exit, assist with valet vehicle requests, and perform ambassador duties in the lobby. Maintaining accurate daily logs and documenting pertinent information is part of your administrative responsibilities. Safety is a priority, so you'll report any accidents, injuries, or hazardous conditions and complete required safety training and certifications.
The Ritz-Carlton expects all team members to uphold company policies, present a professional appearance, protect confidential information, and contribute to a positive work environment. The role demands physical stamina, as it involves standing, sitting, or walking for extended periods and handling light lifting up to 10 pounds. Experience in customer service, hospitality, or related fields is valuable, with a minimum of one year recommended. A high school diploma or equivalent is required.
Joining The Ritz-Carlton means becoming part of a world-class team dedicated to excellence and continuous improvement. You'll benefit from a workplace culture that values diversity, inclusion, and employee growth, with access to comprehensive benefits designed to support your well-being and professional development. This is an excellent opportunity for individuals passionate about delivering luxury service and eager to build a rewarding career in the hospitality industry.
This position is located at 801 Key Hwy, Baltimore, Maryland, United States, within The Ritz-Carlton's Residence operations. The role is part-time and non-management, offering an hourly wage of $20.00. As a member of the Rooms and Guest Services Operations team, you will play a critical role in ensuring that Residence owners and their guests receive exceptional service and support during their stay. Your responsibilities will include responding promptly and effectively to owner inquiries about visitor information, special services like transportation, reservations, and laundry, and coordinating with appropriate service providers. You will also manage visitor access, ensuring security and proper authorization for all individuals entering the Residence.
In this role, you will be expected to deliver a welcoming and personalized guest experience consistent with The Ritz-Carlton's high standards. This includes anticipating and meeting service needs, handling special requests, and ensuring complete satisfaction for Residence owners and their guests. Effective communication is essential, as you will handle calls, messages, and requests while collaborating with various hotel departments such as engineering, housekeeping, and valet services to resolve issues and fulfill service requests.
Additionally, you will support reservation services and elevator bookings for resident entry and exit, assist with valet vehicle requests, and perform ambassador duties in the lobby. Maintaining accurate daily logs and documenting pertinent information is part of your administrative responsibilities. Safety is a priority, so you'll report any accidents, injuries, or hazardous conditions and complete required safety training and certifications.
The Ritz-Carlton expects all team members to uphold company policies, present a professional appearance, protect confidential information, and contribute to a positive work environment. The role demands physical stamina, as it involves standing, sitting, or walking for extended periods and handling light lifting up to 10 pounds. Experience in customer service, hospitality, or related fields is valuable, with a minimum of one year recommended. A high school diploma or equivalent is required.
Joining The Ritz-Carlton means becoming part of a world-class team dedicated to excellence and continuous improvement. You'll benefit from a workplace culture that values diversity, inclusion, and employee growth, with access to comprehensive benefits designed to support your well-being and professional development. This is an excellent opportunity for individuals passionate about delivering luxury service and eager to build a rewarding career in the hospitality industry.
Job Requirements
- High school diploma or equivalent
- Minimum one year related work experience
- Ability to communicate effectively
- Ability to work in a fast-paced environment
- Physical ability to stand, sit or walk for extended periods
- Ability to lift and carry up to 10 pounds
- Commitment to excellent customer service
Job Qualifications
- High school diploma or equivalent
- At least one year of related work experience
- Ability to communicate clearly and professionally
- Strong customer service skills
- Ability to work collaboratively in a team environment
- Basic computer skills
- Ability to handle multiple tasks efficiently
- Ability to maintain confidentiality
- Professional appearance and demeanor
Job Duties
- Respond to Residence owners requests regarding visitor information, procedures or special services such as transportation, reservations, laundry by executing procedures or identifying appropriate vendors
- Respond to special requests from Residence owners and their guests with special needs and follow up to ensure satisfaction
- Collect, summarize and provide Residence owners and their guests with information about the property and surrounding area including events and activities
- Announce all visitors, contractors, etc. to Residence owners before allowing them upstairs and only permit access to authorized visitors, implementing the key tracking system
- Respond, log and process all calls, messages, requests, inquiries or concerns
- Contact appropriate person or department such as engineering, bell staff, cleaning as needed to resolve calls, requests or issues
- Assist with Residence owners reservation services (HRS)
- Help schedule elevator use for entry and exit of Residence owners/tenants
- Assist bell staff and valet services when owners request their vehicles
- Perform Lobby Ambassador tasks
- Review shift logs/daily memos and document pertinent information in the log books
- Report accidents, injuries and hazardous working conditions to a manager and complete required safety training and certifications
- Comply with company policies and procedures, maintain a neat and professional appearance, protect proprietary information and company assets
- Welcome and recognize all Residence owners and their guests according to company standards, anticipate and fulfill service needs, assist people with disabilities and express genuine appreciation
- Communicate clearly and professionally with others, prepare and review written documents accurately and promptly, answer phones with proper etiquette
- Foster and maintain positive working relationships with others and support the team to achieve common goals
- Stand, sit or walk for long periods or entire shifts
- Move, lift, carry, push, pull and place without assistance objects weighing up to 10 pounds
- Perform reasonable other duties as assigned
- Adhere to The Ritz-Carlton standards of excellence in service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
