Residences Concierge

The Ritz-Carlton, located at 801 Key Hwy, Baltimore, Maryland, is a premier luxury hospitality establishment recognized worldwide. Renowned for its commitment to exceptional service, The Ritz-Carlton offers its guests an unparalleled experience through its dedication to quality, attention to detail, and the highest standards of hospitality. As part of the Marriott International family, The Ritz-Carlton embraces a rich culture that values diversity, inclusivity, and the unique contributions of every associate. The company fosters an environment where creativity, thoughtfulness, and compassion thrive, enabling its team members to craft lifelong memories for guests. The location in Baltimore combines elegant accommodations with access to vibrant city life, appealing to residents and travelers seeking the utmost in comfort and service.

The part-time position available within the Rooms and Guest Services Operations team is titled Lobby Ambassador. This non-management role offers an hourly wage of $20.00 and involves providing attentive and personalized assistance to Residence owners and their guests. The Lobby Ambassador serves as a pivotal point of communication and coordination, ensuring that all requests for visitor information, special arrangements, or services—such as transportation, reservations, or dry cleaning—are handled promptly and efficiently. This role requires a high level of professionalism and the ability to engage warmly with guests, anticipating their needs and facilitating seamless experiences.

Among the primary responsibilities, the Lobby Ambassador announces and grants access to authorized visitors, contractors, and guests, implementing protocols such as the key track system to ensure security and privacy. They manage all incoming communications, including phone calls and messages, and liaise with various departments like Engineering, Bell Services, and Housekeeping to resolve concerns swiftly. Scheduling support, such as coordinating elevator usage for move-ins and assisting with valet services for vehicles, also falls within their remit. Additionally, thorough documentation and review of shift logs and daily memos help maintain operational continuity.

The role demands adherence to The Ritz-Carlton's Gold Standards, which encompass core service values and the employee promise that set the foundation for excellence and guest satisfaction. Employees are expected to uphold company policies, maintain a professional appearance, and protect company assets. The ability to stand, sit, or walk for extended periods and handle light physical tasks underscores the job’s active nature. This position offers an excellent opportunity for individuals seeking to grow within a globally recognized luxury brand, be part of a supportive team, and contribute to unforgettable guest experiences while benefiting from a range of company-provided health, wellness, and career development programs.