Residence Manager

Project Hospitality is a leading nonprofit organization based in Staten Island, New York City, dedicated to serving the homeless and vulnerable populations with compassion and comprehensive support. As the largest not-for-profit on Staten Island, Project Hospitality provides a wide range of services to help individuals and families overcome homelessness, addiction, and mental health challenges. The organization is deeply committed to promoting dignity, stability, and hope for those it serves, through innovative programs and a mission-driven approach that prioritizes client-centered care. Recognized for its impactful community engagement and continued efforts to improve the lives of the underserved, Project Hospitality stands as a vital resource within New York City's social service landscape.

The role of Residence Manager at Project Hospitality’s O’Callaghan House offers a unique opportunity to be part of an essential service within this mission-driven organization. O’Callaghan House is an Office of Mental Health licensed congregate transitional residence with 23 beds, specifically designed to support homeless men and women who struggle with mental illness and histories of chemical dependency. This residence operates 24 hours a day, 7 days a week, offering round-the-clock care and a structured environment aimed at fostering recovery and stability for its clients. The Residence Manager will be the key administrative leader responsible for overseeing daily operations and facilities management, ensuring that the residence functions efficiently and with a welcoming atmosphere.

In this critical leadership role, the Residence Manager will directly supervise essential non-clinical staff, including Client Care Coordinators, housekeeping, kitchen, and maintenance personnel. This individual plays a pivotal role in maintaining the safety, cleanliness, and upkeep of the physical site, ensuring all aspects of the residence meet regulatory standards and client needs. The position demands a person who can effectively manage multiple priorities without becoming overwhelmed, demonstrate exceptional interpersonal and communication skills, and uphold a trauma-informed, culturally responsive approach to client and staff interactions.

The Residence Manager will work closely with the Senior Program Director and other team members to promote a stable, secure, and supportive environment. Responsibilities range from contract management and vendor coordination to overseeing food services and fire safety compliance. The successful candidate will engage actively in meetings and supervise ongoing staff development, contributing to a team-oriented environment that prioritizes respect and compassion for clients. This role is vital in facilitating the recovery journey of vulnerable individuals by ensuring they receive the supportive infrastructure needed to advance toward a healthier, more independent life.

By joining Project Hospitality as Residence Manager, you become a part of a passionate team dedicated to leading change in the realm of homelessness and mental health. Not only does this role offer a fulfilling career with meaningful social impact, but it also includes comprehensive benefits, a supportive work environment, and opportunities for professional growth and continuing education. If you are committed to making a tangible difference in the lives of those facing complex challenges and can thrive in a fast-paced, mission-driven setting, this position is a perfect match to your skills and dedication.