Residence Inn Waco South - Front Desk Agent

Residence Inn Waco South is a premier extended-stay hotel located conveniently off I-35 in Waco, Texas. Situated within walking distance of Central Texas Marketplace, it offers guests easy access to shopping, dining, and entertainment venues. The hotel is also near key attractions such as Baylor Scott & White Health, Baylor University, Lake Waco, Texas Ranger Museum, Cameron Park Zoo, and Magnolia Market Silos. Designed with a residential-inspired feel, Residence Inn Waco South provides spacious studio and one-bedroom suites featuring full kitchens, work desks, free WiFi, and modern 49-inch flat-screen TVs with Netflix, making it a perfect home away from home for travelers. Amenities include a year-round outdoor pool, sports court, firepit, putting green, 24-hour fitness center, and onsite laundry facilities. The hotel is pet-friendly, welcoming guests who travel with their furry companions.

The hotel emphasizes a team-oriented culture that fosters collaboration and support among employees, highlighted by daily Stand-up Meetings to celebrate successes, recognize individuals, and discuss improvements in service delivery. Residence Inn Waco South is part of a globally recognized brand managing over 800 hotels worldwide, known for its people-first approach and diverse workforce. The company offers excellent opportunities for career growth and development, including management apprentice programs, leadership training, and online courses.

The Front Desk Agent plays a crucial role as the face of the hotel, responsible for ensuring guests receive warm, welcoming service from the moment they arrive until their departure. In this dynamic position, the agent manages a variety of tasks, including greeting guests, processing check-ins and check-outs, handling reservations, and responding promptly to guest requests. Their ability to multitask efficiently is essential as they balance financial transactions, coordination with other departments, and swift problem resolution to create memorable guest experiences.

Candidates in this role are expected to possess strong communication skills, enabling them to interact professionally and effectively with guests and team members. They must be quick-thinking problem solvers who can handle unexpected challenges with grace and tact. Proficiency in hotel management software and the Microsoft Office suite is preferred, along with prior experience in a hospitality or customer service environment. The ideal Front Desk Agent brings enthusiasm, attention to detail, and a dedication to delivering top-notch service that reflects the brand’s commitment to excellence.

This position offers an opportunity to join a supportive work environment with robust employee benefits that include daily pay options after an initial period, medical, dental and vision insurance coverage, disability income plans, life and AD&D insurance, paid time off, employee assistance programs, and a 401k retirement plan. Whether you are seeking a full-time career or a stepping stone into the hospitality industry, joining Residence Inn Waco South as a Front Desk Agent presents a rewarding path to develop your skills, engage with a vibrant community, and contribute to the creation of unforgettable guest experiences.