Job Overview
Employment Type
Full-time
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability income
Long-term disability income
term life insurance
Paid Time Off
Employee assistance program
401k plan
Job Description
Residence Inn Tyler is a premier Marriott hotel located in Tyler, Texas, known for providing exceptional extended stay accommodations. This pet-friendly hotel offers guests the comfort and convenience of spacious suites equipped with plush Marriott bedding, modern televisions, and fully stocked kitchens featuring ovens, refrigerators, and microwaves. Located close to key attractions including Tyler Junior College, the University of Texas at Tyler, and CHRISTUS Mother Frances Hospital - South Tyler, Residence Inn Tyler caters to the needs of both business and leisure travelers. Additional amenities include free Wi-Fi, an indoor pool, a fitness center, complimentary hot breakfast, and versatile meeting spaces with audio-visual equipment and catering services for events of various sizes. At Residence Inn Tyler, the commitment to delivering outstanding guest service is matched by a strong, supportive team culture that values collaboration, professional growth, and a family-like atmosphere. The hotel regularly hosts team-building events that foster camaraderie among employees, making it not just a place to work, but a community to belong to.
The Assistant General Manager role at Residence Inn Tyler is a central leadership position that involves overseeing multiple hotel departments, driving profitability, and ensuring operational excellence. This position is overtime eligible, requiring a dynamic individual who can take charge in the absence of the General Manager and maintain smooth daily operations. Responsibilities include supervising diverse teams, enhancing guest satisfaction, managing financial aspects like budgeting and cost control, and supporting recruitment and training initiatives. The Assistant General Manager needs to be a confident, solution-oriented leader who excels in communication and interpersonal skills, fostering an inclusive environment where employees feel supported and guests receive exceptional service. This role demands proficiency with Windows operating systems to generate insightful reports and manage the hotel’s operations effectively. The successful candidate will demonstrate calmness under pressure, strong organizational abilities, and an unwavering commitment to maintaining high standards of appearance and customer service. This position offers the opportunity to make a significant impact, inspire a dedicated team, and create memorable experiences for guests every day, while working in an environment that encourages growth, development, and a passion for hospitality.
The Assistant General Manager role at Residence Inn Tyler is a central leadership position that involves overseeing multiple hotel departments, driving profitability, and ensuring operational excellence. This position is overtime eligible, requiring a dynamic individual who can take charge in the absence of the General Manager and maintain smooth daily operations. Responsibilities include supervising diverse teams, enhancing guest satisfaction, managing financial aspects like budgeting and cost control, and supporting recruitment and training initiatives. The Assistant General Manager needs to be a confident, solution-oriented leader who excels in communication and interpersonal skills, fostering an inclusive environment where employees feel supported and guests receive exceptional service. This role demands proficiency with Windows operating systems to generate insightful reports and manage the hotel’s operations effectively. The successful candidate will demonstrate calmness under pressure, strong organizational abilities, and an unwavering commitment to maintaining high standards of appearance and customer service. This position offers the opportunity to make a significant impact, inspire a dedicated team, and create memorable experiences for guests every day, while working in an environment that encourages growth, development, and a passion for hospitality.
Job Requirements
- At least five years of progressive hotel experience or a four-year degree with 2-3 years experience or a two-year degree with 3-4 years experience
- Supervisory background required
- Ability to stay calm and objective under pressure
- Must hold or obtain certifications such as Food Handlers, Alcohol Awareness, CPR, and First Aid
Job Qualifications
- At least five years of progressive hotel experience including Rooms or Food and Beverage
- Supervisory experience in a hospitality environment
- Proven ability to manage multiple teams successfully
- Strong problem-solving and decision-making skills
- Excellent interpersonal and communication skills
- Familiarity with Windows Operating Systems
- Certifications such as Food Handlers, Alcohol Awareness, CPR, and First Aid preferred or must obtain
- Ability to remain calm and objective under pressure
Job Duties
- Supervise multiple departments and drive hotel profitability by managing teams and partnering with the General Manager
- Proactively identify and resolve operational challenges to ensure efficiency
- Lead recruitment, hiring, and training of Guest Services staff along with development programs for employees
- Maintain clear and effective communication with staff and guests
- Manage financial information to support hotel operations
- Utilize Windows Operating Systems for management and reporting
- Enforce professional appearance and grooming standards
- Deliver exceptional guest service and foster a friendly atmosphere
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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