Residence Inn Times Square - Operations Supervisor

Residence Inn Times Square is a well-established extended-stay hotel located in the heart of Manhattan, New York City. Known for its comfortable suites featuring full kitchens, dining areas, and complimentary Wi-Fi, the hotel offers guests a home-away-from-home experience. Residence Inn Times Square caters to both leisure and business travelers, with its prime location close to iconic landmarks such as Bryant Park, Rockefeller Center, Broadway theaters, and the Empire State Building. The property also boasts meeting spaces for up to 100 guests and has experienced event planners to support a variety of events. Its pet-friendly accommodations enhance the welcoming, residential atmosphere, making it a top choice for travelers seeking convenience and comfort in Manhattan.

The role of Operations Supervisor at Residence Inn Times Square is critical to ensuring smooth hotel operations and delivering exceptional guest experiences. Under the direction of the General Manager or assigned hotel leadership, the Operations Supervisor supports various back-of-house departments including Housekeeping, Food and Beverage, Front Office, and Banquets. This position involves overseeing operational tasks and supervising staff to maintain high service standards while managing the day-to-day functioning of the hotel. The supervisor maintains a strong presence on the floor, offering real-time guidance and decision-making to staff as needed. Communication is a key aspect of the role, ensuring alignment and teamwork across departments.

Key responsibilities include providing immediate coaching and feedback to reinforce service standards, leading structured pre-shift meetings, addressing guest concerns promptly, and working collaboratively to maintain service flow and protect the guest experience. The Operations Supervisor is expected to demonstrate accountability, reliability, and consistency, contributing to a positive workplace culture and efficient hotel operations. This role requires a proactive approach, anticipating operational needs before they arise, and the ability to remain composed under pressure. Additional duties include assisting in preparation of staff schedules, training new and existing employees, monitoring cash transactions, and ensuring compliance with company policies and safety regulations.

The position requires a minimum of 2 to 3 years of progressive experience in a hotel or related field, with a high school diploma or equivalent as a baseline educational requirement. Candidates must hold a valid driver’s license for the applicable state and possess strong communication and problem-solving skills. The ability to handle stressful situations calmly, provide excellent guest service, and work effectively within a team environment is essential. Knowledge of front desk computerized systems and property management systems (PMS) is advantageous.

Residence Inn Times Square offers a competitive benefits package to full-time employees after an initial waiting period. Benefits include medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, an employee assistance program, and a 401k retirement plan. The hotel also offers a Daily Pay option for eligible employees, which can provide greater financial flexibility. This position is ideal for candidates who are dedicated to hospitality excellence and are motivated to contribute to a dynamic hotel environment in one of the world’s most vibrant cities.