Residence Inn Portland - Front Desk Agent

Residence Inn by Marriott Portland Airport at Cascade Station is a premier hotel located near Portland International Airport, offering convenient free shuttle service to and from the airport. This upscale hotel features spacious suites with separate sleeping and living areas, fully equipped kitchens including stoves, dishwashers, and conventional ovens. Guests can enjoy modern comforts such as 32-inch flat-screen TVs with cable channels, an indoor saltwater pool, a relaxing hot tub, and a well-equipped fitness center with cardio equipment and free weights. Every morning, the hotel provides an extended hot breakfast buffet, creating a welcoming atmosphere for travelers to start their day right. Social evenings are held three times a week, giving guests the opportunity to mingle and connect in a lively setting within the hotel.

As a front desk agent at Residence Inn by Marriott Portland Airport at Cascade Station, you are the essential face and voice of the hotel, tasked with delivering exceptional guest experiences from the moment guests arrive. This role revolves around creating warm welcomes, efficient check-ins, and personable farewells to ensure that every guest feels valued and at home. As the front desk agent, you will master the delicate balance of hospitality and efficiency, managing various guest requests, reservation details, and unexpected challenges with grace and professionalism.

The position demands strong communication skills to clearly and confidently coordinate with guests and hotel teams, ensuring smooth operations throughout the property. Quick-thinking and problem-solving abilities are critical, as you will be expected to address any issues promptly, turning potential disruptions into positive outcomes that enhance guest satisfaction. Multitasking is another key aspect of the role, as you will manage reservations, check-in and check-out processes, billing, and other administrative duties, keeping the front desk running seamlessly.

This opportunity is ideal for individuals passionate about hospitality and eager to contribute to a dynamic team environment. The hotel emphasizes top-tier guest service, and being the first point of contact means you play a vital part in shaping the overall guest experience. The employment type typically offers full-time positions with eligibility for a competitive benefits package after an initial waiting period, including daily pay options, medical, dental, and vision coverage, disability income insurance, paid time off, employee assistance programs, and a 401k retirement plan.

Working at Residence Inn by Marriott Portland Airport means joining a respected and globally recognized hospitality brand known for delivering quality accommodations and memorable stays. The hotel’s location provides excellent connectivity to downtown Portland via the MAX Light Rail, combining convenience with a full suite of guest amenities that cater to business travelers, families, and leisure guests alike. Commitment to exceptional customer service, operational excellence, and continuous team support are hallmarks of this role and company environment, making it a rewarding and growth-oriented opportunity for the successful candidate.