Job Overview
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Residence Inn Orlando Lake Mary is a premier extended-stay hotel located in the bustling suburban area of Lake Mary, Florida. Known for its spacious suites equipped with full kitchens and premium Marriott bedding, the property offers guests a comfortable and home-like atmosphere ideal for long-term stays. The hotel boasts a variety of amenities including complimentary Wi-Fi, grab-and-go breakfast options, an outdoor pool, fitness center, and a boardroom designed for small business meetings. Its strategic location provides easy access to popular attractions such as the Central Florida Zoo, local golf courses, shopping centers, entertainment venues, and several Fortune 500 corporate offices. This makes Residence Inn Orlando Lake Mary a favored choice for business travelers and families seeking a relaxed yet convenient stay. The hotel prides itself on delivering exceptional guest experiences through a dedicated and professional team committed to hospitality excellence.
The role of Front Desk Agent at Residence Inn Orlando Lake Mary is a critical position centered on being the ultimate ambassador of the hotel. As the first point of contact for guests, the Front Desk Agent is responsible for creating warm, welcoming, and efficient interactions from check-in to check-out. This role requires someone who thrives on providing top-tier guest service, handling queries and requests seamlessly, and ensuring every guest leaves with a memorable impression. The ideal candidate will master the art of multitasking—managing reservations, processing financial transactions, and addressing unexpected situations with quick, smart solutions. The ability to communicate clearly and confidently with both guests and team members is paramount, helping to maintain smooth operations at the front desk.
This position is perfect for individuals who enjoy a fast-paced yet rewarding environment where no two days are the same. The Front Desk Agent is valued as a hospitality specialist who balances precision with a friendly, approachable demeanor. The hotel supports its staff with a competitive benefits package available after an initial waiting period, which includes medical, dental, vision insurance, short- and long-term disability, as well as life insurance options. Employees also enjoy paid time off, an employee assistance program, a 401(k) retirement plan, and unique perks like daily pay options. Residence Inn Orlando Lake Mary offers its team a collaborative and supportive workplace culture within a relaxed, suburban setting, making this an excellent career opportunity for those passionate about hospitality and guest satisfaction.
The role of Front Desk Agent at Residence Inn Orlando Lake Mary is a critical position centered on being the ultimate ambassador of the hotel. As the first point of contact for guests, the Front Desk Agent is responsible for creating warm, welcoming, and efficient interactions from check-in to check-out. This role requires someone who thrives on providing top-tier guest service, handling queries and requests seamlessly, and ensuring every guest leaves with a memorable impression. The ideal candidate will master the art of multitasking—managing reservations, processing financial transactions, and addressing unexpected situations with quick, smart solutions. The ability to communicate clearly and confidently with both guests and team members is paramount, helping to maintain smooth operations at the front desk.
This position is perfect for individuals who enjoy a fast-paced yet rewarding environment where no two days are the same. The Front Desk Agent is valued as a hospitality specialist who balances precision with a friendly, approachable demeanor. The hotel supports its staff with a competitive benefits package available after an initial waiting period, which includes medical, dental, vision insurance, short- and long-term disability, as well as life insurance options. Employees also enjoy paid time off, an employee assistance program, a 401(k) retirement plan, and unique perks like daily pay options. Residence Inn Orlando Lake Mary offers its team a collaborative and supportive workplace culture within a relaxed, suburban setting, making this an excellent career opportunity for those passionate about hospitality and guest satisfaction.
Job Requirements
- High school diploma or equivalent
- experience in a hotel or related field preferred
- familiarity with hotel management software and Microsoft Office suite
Job Qualifications
- High school diploma or equivalent
- experience in a hotel or related field preferred
- familiarity with hotel management software
- proficiency in Microsoft Office suite
- strong communication and interpersonal skills
- ability to multitask in a fast-paced environment
- excellent problem-solving abilities
Job Duties
- Greet guests warmly and provide excellent customer service
- manage guest check-ins and check-outs efficiently
- handle guest inquiries and requests professionally
- coordinate with other hotel departments to ensure smooth operations
- manage reservations and financial transactions accurately
- resolve guest issues and problems promptly
- maintain an organized and welcoming front desk area
Job Criteria
Experience
No experience required
Job Location
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