Job Overview
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Residence Inn Manchester is a premier extended-stay hotel located conveniently off Interstate 84, just a short 15-minute drive from Hartford city center. This distinct property offers spacious, air-conditioned units featuring full kitchenettes equipped with refrigerators, microwaves, and coffee-making facilities, designed to provide guests with a home-away-from-home comfort. The hotel prides itself on providing exceptional guest experiences through a range of superior amenities such as a seasonal outdoor pool and hot tub, a sports facility complete with a tennis court, and a fully equipped gym. High-speed free WiFi is available throughout the hotel, ensuring guests remain connected during their stay. This establishment is part of a reputable hospitality group focused on delivering outstanding customer service and comfortable accommodations tailored for travelers seeking a welcoming and convenient environment.
The Front Desk Agent role at Residence Inn Manchester is a dynamic position essential to creating the first and lasting impression guests take away from their stay. The Front Desk Agent acts as the face of the hotel, responsible for mastering the art of warm greetings, efficient check-in and check-out procedures, and friendly farewells, all while managing behind-the-scenes multitasking to ensure seamless service. The ideal candidate is a hospitality expert who thrives in a fast-paced environment, able to juggle reservations, guest requests, and unexpected situations with grace and professionalism. This position requires exceptional communication skills, a quick-thinking problem solver’s mindset, and the ability to maintain an organized, welcoming atmosphere at the front desk.
As a Front Desk Agent, you will be the ultimate guest experience guru, prioritizing first-class service that makes every guest feel valued and cared for. Interaction with guests ranges from answering inquiries and handling requests to coordinating services with other hotel departments, facilitating a smooth operation that enhances guest satisfaction. This role is crucial to upholding the hotel’s reputation for outstanding hospitality and ensuring repeat business through memorable guest experiences.
The employment type for this position is full-time, with the opportunity for daily pay. Benefits become available after an initial waiting period and include a competitive package featuring medical, dental, and vision coverage, short-term and long-term disability income protection, term life and AD&D insurance, paid time off, an employee assistance program, and a 401k retirement plan. This comprehensive benefits plan underscores the company’s commitment to employee wellbeing and long-term career growth.
If you possess high-energy customer service skills, a passion for hospitality, and a talent for thriving in multitasking roles, the Front Desk Agent position at Residence Inn Manchester offers a rewarding career path where you can truly shine as the ambassador of guest satisfaction and operational excellence.
The Front Desk Agent role at Residence Inn Manchester is a dynamic position essential to creating the first and lasting impression guests take away from their stay. The Front Desk Agent acts as the face of the hotel, responsible for mastering the art of warm greetings, efficient check-in and check-out procedures, and friendly farewells, all while managing behind-the-scenes multitasking to ensure seamless service. The ideal candidate is a hospitality expert who thrives in a fast-paced environment, able to juggle reservations, guest requests, and unexpected situations with grace and professionalism. This position requires exceptional communication skills, a quick-thinking problem solver’s mindset, and the ability to maintain an organized, welcoming atmosphere at the front desk.
As a Front Desk Agent, you will be the ultimate guest experience guru, prioritizing first-class service that makes every guest feel valued and cared for. Interaction with guests ranges from answering inquiries and handling requests to coordinating services with other hotel departments, facilitating a smooth operation that enhances guest satisfaction. This role is crucial to upholding the hotel’s reputation for outstanding hospitality and ensuring repeat business through memorable guest experiences.
The employment type for this position is full-time, with the opportunity for daily pay. Benefits become available after an initial waiting period and include a competitive package featuring medical, dental, and vision coverage, short-term and long-term disability income protection, term life and AD&D insurance, paid time off, an employee assistance program, and a 401k retirement plan. This comprehensive benefits plan underscores the company’s commitment to employee wellbeing and long-term career growth.
If you possess high-energy customer service skills, a passion for hospitality, and a talent for thriving in multitasking roles, the Front Desk Agent position at Residence Inn Manchester offers a rewarding career path where you can truly shine as the ambassador of guest satisfaction and operational excellence.
Job Requirements
- high school diploma or equivalent
- prior experience in a hotel or related field preferred
- familiarity with hotel management software and Microsoft Office suite
- ability to provide exceptional customer service
- strong organizational and multitasking skills
- excellent communication skills
- problem-solving and quick-thinking capabilities
Job Qualifications
- high school diploma or equivalent
- experience in hotel or related hospitality field preferred
- familiarity with hotel management software
- proficiency in Microsoft Office suite
- strong communication and interpersonal skills
- ability to multitask effectively
- problem-solving abilities
Job Duties
- greet guests warmly and provide top-tier customer service
- manage check-in and check-out procedures efficiently
- handle guest inquiries and requests promptly and courteously
- coordinate with hotel departments to ensure smooth operations
- manage reservations, including modifications and cancellations
- resolve guest issues and problems with quick thinking and professionalism
- maintain accurate financial transactions and billing processes
Job Criteria
Experience
No experience required
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
