Residence Inn Denver Golden/Red Rocks - Front Desk Agent

Residence Inn Denver West Golden is a pet-friendly hotel located just 10 miles west of downtown Denver, near major highways and light rail access, making it an ideal choice for business and extended stay travelers. The hotel features spacious suites that are 50 percent larger than typical hotel rooms, complete with large living areas, in-room kitchens, free WiFi, pullout sofas, and even complimentary grocery delivery to help guests stock their refrigerators. Guests can enjoy daily breakfast and evening events called the Residence Inn Mix, offering light fare and cold beverages from Monday to Wednesday. The property also boasts an outdoor patio with BBQ areas and a SportCourt, giving visitors ample opportunity to enjoy fresh mountain air. Its proximity to local attractions like the Denver Federal Center, Coors Brewery, Colorado Mills Shopping Area, and downtown Golden with its museums and farmer's markets adds to the appeal of this location.

The Front Desk Agent role at Residence Inn Denver West Golden is an essential position designed for individuals passionate about hospitality and delivering exceptional guest service. The Front Desk Agent serves as the hotel’s face, responsible for providing warm welcomes, smooth and efficient check-ins, and friendly farewells. This role demands a keen attention to detail and multitasking prowess, as agents juggle reservations, guest requests, and various operational aspects behind the scenes to ensure every guest’s stay is memorable and seamless. The opportunity is ideal for candidates with open availability, including weekends, and willingness to work a mix of morning and evening shifts from 7 a.m. to 3 p.m. and 3 p.m. to 11 p.m.

In this role, the agent acts as a hospitality ambassador, embodying professionalism while prioritizing guest satisfaction. The position requires excellent communication skills to convey information clearly and confidently both to guests and team members. Problem-solving abilities are fundamental, requiring agents to think quickly and find solutions that enhance the guest experience even in unexpected situations. The Front Desk Agent must manage multiple tasks simultaneously, from handling financial transactions to coordinating reservations without compromising service quality. Those hired into this full-time position become eligible for a competitive benefits package after a waiting period, including medical, dental, and vision coverage, disability and life insurance, paid time off, employee assistance programs, and a 401k plan. The hotel also offers a unique daily pay feature for eligible employees, a standout benefit in the hospitality industry.

With its emphasis on creating lasting guest impressions and a team-focused environment, this opportunity at Residence Inn Denver West Golden presents an exciting career path for those committed to excellence in hospitality. Join a workplace where your contributions shape memorable travel experiences and where the beauty of Colorado’s mountains serves as your daily backdrop.