Residence Inn Cleveland Downtown - Housekeeping Supervisor

Residence Inn Cleveland is a modern and welcoming hotel situated in the heart of downtown Cleveland, Ohio. Perfectly located only a five-minute walk from the Rocket Mortgage Arena and in close proximity to prominent landmarks including Cleveland State University, the Cleveland Convention Center, and the Rock and Roll Hall of Fame and Museum, this property offers guests a premium lodging experience amid the vibrant city atmosphere. The hotel is celebrated for its spacious suites equipped with full kitchens, providing guests the comforts of home combined with hotel luxury. From a refrigerator, stove, and dishwasher to cable TV and in-room movies, each suite caters to extended stays or business travelers who demand both convenience and comfort. The property also includes comprehensive amenities such as a fully equipped gym, a business center, free Wi-Fi, and concierge services alongside a morning buffet breakfast designed to kickstart the day on a positive note.

As a Housekeeping Supervisor at Residence Inn Cleveland, you play a critical role in maintaining the hotel’s reputation for cleanliness, comfort, and outstanding guest service. This position requires an individual with 3 to 5 years of supervisory experience in hotel housekeeping and availability from 10 AM to 7 PM. You will lead a dedicated team of Room Attendants and House Attendants, ensuring that every guest room and public area meets high standards of sanitation and presentation. The Housekeeping Supervisor acts as the operational leader in the absence of the Housekeeping Manager, juggling multiple responsibilities including daily inspections, staff training, and safety compliance. The role demands excellent communication skills, strong organizational abilities, and a hands-on approach to managing housekeeping operations.

Beyond coordinating daily activities, you will be responsible for setting cleanliness standards, performing quality inspections, managing the loss and found system, securing master keys, and ensuring all storage and sensitive areas are controlled with utmost security. Your leadership will inspire the housekeeping team to uphold a culture of excellence while fostering a positive work environment that values teamwork and accountability. The position offers a competitive benefits package after an initial waiting period, including medical, dental, and vision coverage; short-term and long-term disability income; paid time off; employee assistance programs; and a 401(k) retirement plan. Of notable mention is the hotel’s daily pay option, reflecting the modern and employee-centered approach to compensation.

In summary, the Housekeeping Supervisor position at Residence Inn Cleveland offers a dynamic and rewarding opportunity to contribute to an esteemed hotel’s success in providing an exceptional guest experience. You will exercise leadership, operational management, and guest-focused service in a fast-paced downtown location known for its cultural and business significance. If you are passionate about hospitality, take pride in creating immaculate environments, and thrive in collaborative team settings, this role is an excellent match for your career ambitions.