Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $34.92
Work Schedule
Flexible
Benefits
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Job Description
Fairmont Century Plaza is a distinguished luxury hotel and residential property managed by Accor, a global leader in hospitality. Known for its iconic location and historical significance, previously earning the nickname "Western White House" for hosting presidential events, the Century Plaza blends timeless elegance with contemporary comforts. The establishment reflects Accor's commitment to creating exceptional guest experiences by combining unique architecture, expressive décor, and outstanding service in prestigious destinations around the world. As part of the esteemed Fairmont brand, Century Plaza offers sophisticated accommodations and a vibrant community atmosphere that caters to both owners and transient guests.
The Residential Team at Fairmont Century Plaza plays a vital role in cultivating a warm, welcoming environment that turns ordinary visits into memorable experiences. This team is dedicated to providing personalized service for owners, residents, and guests, ensuring their interactions with the property are uniquely tailored to their preferences and needs. The Concierge role within this team is essential for maintaining the highest standards of hospitality, requiring a proactive approach to service delivery and a deep knowledge of the local area to enhance the guest experience.
As a Concierge, you will be responsible for handling all resident requests and bookings, maintaining detailed profiles to facilitate personalized experiences, and coordinating with various departments such as Doorperson, Engineering, and Housekeeping to meet special requirements. Your role is to act as a liaison, warmly greeting owners and guests, managing arrivals and departures according to service standards, and assisting with logistics like delivering packages and luggage. Additionally, you will oversee inspections and asset management to promptly address any issues within condo units.
The position offers a competitive hourly wage of $34.92 and is supported by comprehensive employee benefits that promote growth, learning, and social responsibility. Fairmont Century Plaza encourages team members to develop their talents through learning programs and global opportunities within Accor’s network. The company also values diversity and inclusion, fostering an environment of trust and respect where every employee can thrive free from discrimination or harassment.
Working at Fairmont Century Plaza means becoming part of a community that values innovation and excellence while honoring its rich heritage. The team’s dynamic workplace culture is driven by contagious energy and inspiring challenges, providing a home away from home for staff. As a member of the Residential Team, you will actively contribute to the brand’s legacy by delivering personalized, attentive service and embodying the spirit of hospitality that defines Fairmont. If you are passionate about guest service and eager to make a positive impact, this role offers a unique opportunity to grow your career in one of the most prestigious hospitality brands in the world.
The Residential Team at Fairmont Century Plaza plays a vital role in cultivating a warm, welcoming environment that turns ordinary visits into memorable experiences. This team is dedicated to providing personalized service for owners, residents, and guests, ensuring their interactions with the property are uniquely tailored to their preferences and needs. The Concierge role within this team is essential for maintaining the highest standards of hospitality, requiring a proactive approach to service delivery and a deep knowledge of the local area to enhance the guest experience.
As a Concierge, you will be responsible for handling all resident requests and bookings, maintaining detailed profiles to facilitate personalized experiences, and coordinating with various departments such as Doorperson, Engineering, and Housekeeping to meet special requirements. Your role is to act as a liaison, warmly greeting owners and guests, managing arrivals and departures according to service standards, and assisting with logistics like delivering packages and luggage. Additionally, you will oversee inspections and asset management to promptly address any issues within condo units.
The position offers a competitive hourly wage of $34.92 and is supported by comprehensive employee benefits that promote growth, learning, and social responsibility. Fairmont Century Plaza encourages team members to develop their talents through learning programs and global opportunities within Accor’s network. The company also values diversity and inclusion, fostering an environment of trust and respect where every employee can thrive free from discrimination or harassment.
Working at Fairmont Century Plaza means becoming part of a community that values innovation and excellence while honoring its rich heritage. The team’s dynamic workplace culture is driven by contagious energy and inspiring challenges, providing a home away from home for staff. As a member of the Residential Team, you will actively contribute to the brand’s legacy by delivering personalized, attentive service and embodying the spirit of hospitality that defines Fairmont. If you are passionate about guest service and eager to make a positive impact, this role offers a unique opportunity to grow your career in one of the most prestigious hospitality brands in the world.
Job Requirements
- Must provide proof of eligibility to be employed in the United States of America
Job Qualifications
- Customer service experience required
- Must possess outstanding guest services skills, sophisticated verbal and written communication skills as well as the ability to adapt to different personalities and situations
- Computer literate in Microsoft Windows, Word, Excel applications preferred
- Ability to adapt to multiple software platforms
- Strong interpersonal, research and problem solving abilities
- Highly responsible and reliable
- Possess a can-do attitude in order to accommodate the random requests and needs of the residents
Job Duties
- Identify and document all requests, expectations and biographical information for owner, residents and guest profiles to facilitate creating personalized experiences
- Handling of all resident requests and bookings through email, phone or personal communication and following up within a prompt timeframe
- Review daily arrivals and identify special requirements with the Doorperson, Engineering and Housekeeping
- Act as a liaison for our owners and guests, greet owners, residents and guests upon arrival, completing the arrival and departure process, all service standards are followed
- Assist with delivering packages and luggage as needed to condos
- Inspection and assets management for condo units and reporting any issues that need to be addressed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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