Residence Concierge

Fairmont is a prestigious global hospitality company renowned for connecting guests to the very best experiences in their destinations. From the pristine beaches of Hawaii to the striking deserts of the United Arab Emirates and the bustling heart of London, Fairmont hotels offer guests extraordinary places crafted through unique architecture, expressive decor, artistry, and magnificent features. This commitment to excellence extends beyond physical spaces, combining engaging and personalized service to create unforgettable guest experiences.\n\nWithin this esteemed company, the Fairmont Century Plaza stands as an iconic establishment known both for its historical significance and its modernized luxury. Once called the "Western White House," the hotel has hosted state dinners and distinguished guests, cementing its place as a landmark of opulence and elevated hospitality. The contemporary take on luxury here blends tradition with innovation, offering an environment that fosters creativity, energy, respect, and integrity. The workplace promotes diversity and inclusion, creating a home away from home for its employees where trust and fair treatment are paramount.\n\nThe role of a Residential Team Member at Fairmont Century Plaza is a vital position focused on turning moments into lasting memories for owners, residents, and guests. As an ambassador for the brand, property, and community, this role entails delivering personalized guest service by warmly welcoming owners, residents, and guests and familiarizing them with the best local attractions, events, and venues. Each interaction aims to transform guest requests and preferences into tailored experiences, ensuring that every detail counts.\n\nKey responsibilities include identifying and documenting all guest and resident requests along with biographical information, which helps in creating highly customized service encounters. Handling various resident requests and bookings efficiently via email, phone, or face-to-face communication and following up promptly is critical. Collaboration is essential; reviewing daily arrivals and coordinating with departments like Doorperson, Engineering, and Housekeeping guarantees smooth operations and special attention where needed. Acting as a liaison, this individual greets owners and guests upon arrival, manages the arrival and departure processes per the highest service standards, and ensures package and luggage deliveries are managed promptly. Asset management and inspection of condo units fall under this role too, identifying and reporting maintenance or repair issues to maintain the property at its premium best.\n\nWorking at Fairmont offers a unique career path with numerous opportunities for professional growth and personal development. Employees benefit from an exclusive employee benefit card offering discounted rates within the Accor hotel group worldwide, enriching travel experiences. Continuous learning programs via Accor Academies support skill enhancement and career advancement, all within a company culture that encourages making a positive impact through initiatives like Corporate Social Responsibility efforts Planet 21 and WATCH. The role offers a competitive pay rate of $34.92 an hour, reflecting the value placed on dedicated service and professionalism.\n\nFairmont Century Plaza’s team environment combines rich history with a forward-looking approach, welcoming diverse talents from around the globe. The property’s commitment to inclusion ensures that everyone, regardless of background or identity, finds a supportive workplace. Candidates must provide proof of eligibility to work in the United States. Joining Fairmont offers the chance to be part of a global leader in hospitality where every day brings opportunities to create meaningful connections, challenge conventions, and contribute to a world-class guest experience. As a Residential Team Member, you will help define hospitality’s future by delivering impeccable service rooted in passion and authenticity.