Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
Pyramid Global Hospitality is a prominent hospitality management company that oversees a vast portfolio of more than 200 hotels and resorts, employing over 18,000 associates across the United States, Caribbean, and Europe. The company is renowned for blending global presence with a hands-on approach to hospitality management, ensuring exceptional service, operational excellence, and fostering long-term partnerships. Their impressive platform includes Benchmark Resorts & Hotels, which features a collection of distinctive independent properties; Axiom Hospitality, the firm's European hotel management division; and PYRAMIDWORKS, offering integrated workplace and facilities services. With corporate offices situated in Boston, The Woodlands in Texas, and London, the organization prides itself on its commitment to creating exemplary guest experiences while also maintaining a respectful and growth-oriented work environment for all associates. Pyramid Global Hospitality has earned recognition as one of the best places to work, praised by reputable publications such as USA Today, The Boston Globe, and The Houston Chronicle. Its properties have frequently received top travel awards from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, underscoring its culture of excellence and dedication to service.
The OKANA Resort and Indoor WaterPark is a standout destination located along the scenic Oklahoma River in the vibrant Horizons District near downtown Oklahoma City. This premier resort offers a unique blend of luxurious accommodations, including over 400 well-appointed guest rooms and suites with premium riverfront views, extensive dining options, and a dynamic indoor waterpark that caters to families and guests seeking a thrilling aquatic experience. Additionally, the resort features over 30,000 square feet of meeting and event space, making it a sought-after location for conferences, weddings, and social gatherings. This vibrant setting provides an excellent opportunity for hospitality professionals looking to develop their careers within a world-class environment.
The role of the Reservations Supervisor at OKANA Resort and Indoor WaterPark is a vital leadership position within the property's Reservations team. The successful candidate will lead a team dedicated to delivering outstanding customer service by facilitating seamless reservation experiences for guests worldwide. This role requires a highly engaging and customer-focused individual who can inspire and develop their team, ensuring that every guest interaction is professional, courteous, and exceeds expectations. The Reservations Supervisor will manage guest inquiries, accurately process room reservations, and communicate effectively with other departments to meet guest needs and special requests. An in-depth understanding of revenue management principles and the ability to promote resort amenities and packages are key responsibilities, aimed at maximizing revenue and enhancing the guest vacation experience.
As the Reservations Supervisor, you will be at the forefront of shaping your guests’ journey from their initial inquiry to their arrival, creating anticipation and excitement about their stay. You will be responsible not only for operational excellence but also for fostering a positive and supportive team environment that encourages professional growth and camaraderie. This position offers the opportunity to engage with diverse guests from around the world and provides a platform to showcase your leadership skills within a fast-paced, dynamic hospitality setting.
If you have previous experience working in hotel or resort reservations, possess strong interpersonal and communication skills, and are passionate about delivering a memorable customer experience, this position could be the perfect fit. You will have the chance to contribute to a well-established resort’s success and be part of a company recognized for its commitment to associate development and guest satisfaction. OKANA Resort and Indoor WaterPark is not only a premier resort destination but also a place where your career ambitions can flourish and where you can truly make an impact in the hospitality industry.
The OKANA Resort and Indoor WaterPark is a standout destination located along the scenic Oklahoma River in the vibrant Horizons District near downtown Oklahoma City. This premier resort offers a unique blend of luxurious accommodations, including over 400 well-appointed guest rooms and suites with premium riverfront views, extensive dining options, and a dynamic indoor waterpark that caters to families and guests seeking a thrilling aquatic experience. Additionally, the resort features over 30,000 square feet of meeting and event space, making it a sought-after location for conferences, weddings, and social gatherings. This vibrant setting provides an excellent opportunity for hospitality professionals looking to develop their careers within a world-class environment.
The role of the Reservations Supervisor at OKANA Resort and Indoor WaterPark is a vital leadership position within the property's Reservations team. The successful candidate will lead a team dedicated to delivering outstanding customer service by facilitating seamless reservation experiences for guests worldwide. This role requires a highly engaging and customer-focused individual who can inspire and develop their team, ensuring that every guest interaction is professional, courteous, and exceeds expectations. The Reservations Supervisor will manage guest inquiries, accurately process room reservations, and communicate effectively with other departments to meet guest needs and special requests. An in-depth understanding of revenue management principles and the ability to promote resort amenities and packages are key responsibilities, aimed at maximizing revenue and enhancing the guest vacation experience.
As the Reservations Supervisor, you will be at the forefront of shaping your guests’ journey from their initial inquiry to their arrival, creating anticipation and excitement about their stay. You will be responsible not only for operational excellence but also for fostering a positive and supportive team environment that encourages professional growth and camaraderie. This position offers the opportunity to engage with diverse guests from around the world and provides a platform to showcase your leadership skills within a fast-paced, dynamic hospitality setting.
If you have previous experience working in hotel or resort reservations, possess strong interpersonal and communication skills, and are passionate about delivering a memorable customer experience, this position could be the perfect fit. You will have the chance to contribute to a well-established resort’s success and be part of a company recognized for its commitment to associate development and guest satisfaction. OKANA Resort and Indoor WaterPark is not only a premier resort destination but also a place where your career ambitions can flourish and where you can truly make an impact in the hospitality industry.
Job Requirements
- Must be available to work a flexible schedule to include nights, weekends and holidays
- High school diploma or equivalent
- Previous hotel or resort experience preferred
- Strong desire to make an impact on other people
- Outgoing and engaging personality
- Computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced setting
- Bilingual in English and Spanish preferred
Job Qualifications
- High school diploma or equivalent
- Previous hotel or resort experience preferred
- Strong verbal and written communication skills
- Outgoing and engaging personality
- Computer skills
- Ability to work in a fast-paced setting
- Bilingual in English and Spanish preferred
Job Duties
- Lead the Reservations team in helping guests discover and book their Wanderlust experience
- Answer calls and greet people from all over the world in a friendly and welcoming manner
- Make guest reservations for all resort accommodations
- Ensure accuracy of reservation, recognize guests’ needs and requests, and properly communicate requests to appropriate departments
- Promote an understanding of revenue optimization concepts, ideas, and practices to better maximize our Resort’s revenue capabilities
- Utilize training of reservations software system to successfully and independently complete reservations in a timely manner
- Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness
- Generate additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience
- Strive to achieve monthly ADR, conversion, and revenue goals
- Maintain a strong familiarity with the Resort and surrounding area
- Remain up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures
- Effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest’s satisfaction
- Maintain strong relationships and communications with Accounting, Front Desk and Guest Services teams
- Interact with resort staff in a polite and respectful manner
- Up-sell whenever possible through positioning the product, utilizing sales techniques and training and gathering personal information to anticipate and cater to guests’ needs and help them make an informed decision
- Other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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