Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $31.60
Benefits
competitive pay
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Travel Discounts
Tuition Reimbursement
Professional counseling
Family support
on-site parking
local restaurant discounts
Discounted theme park tickets
Rental car discounts
community service opportunities
Job Description
Marriott Vacations Worldwide is a respected global leader in the hospitality industry, specializing in vacation ownership and timeshare properties. With a rich history of providing memorable guest experiences, the company creates exceptional environments where families and individuals can enjoy remarkable vacations. Marriott Vacations Worldwide operates numerous resort locations offering outstanding amenities, excellent customer service, and immersive vacation experiences. This organization is dedicated to cultivating a work environment that empowers employees to thrive and achieve their best, contributing directly to the company’s overall success and growth.
This position is centered on managing and coordinating the activities of employees tasked with providing reservations and customer service. The role emphasizes fostering a work culture that drives maximum occupancy and revenue while ensuring both guest and employee satisfaction. The successful candidate will work closely with General Management to assist in budgeting, forecasting, and team development. As a leader within the reservations department, you will be responsible for maintaining operational efficiency, promoting accurate reservation handling, and supervising staff training and performance. The role also involves monitoring various statistics for analytical and forecasting purposes and ensuring adherence to quality assurance programs. Compensation for this role is competitive, with an hourly wage of $31.60.
The reservation manager plays a crucial role in enhancing guest experiences by managing the reservation system effectively and supporting the sales efforts through suggestive selling. Additionally, this position requires maintaining detailed and precise input of owner calendar information, contracts, and reservation data across various hotel computer systems. The position involves hands-on tasks including covering shifts at the Front Desk during high-demand periods, ensuring seamless payment processes for prepaid reservations, and overseeing the training of sales and guest services clerks. Marriott Vacations Worldwide prides itself on delivering superior guest service while supporting a diverse and inclusive workforce. The company offers substantial benefits such as medical, dental, vision coverage, 401K opportunities, travel discounts, tuition reimbursement, and professional counseling, which contributes to a well-rounded, fulfilling career for its employees.
Beyond the financial compensation and benefits, the career growth and development opportunities at Marriott Vacations Worldwide are significant, encouraging employees to advance their skills and move towards leadership roles. The company is dedicated to community service and provides various site-specific perks such as on-site subsidized parking, discounts at local restaurants, discounted theme park tickets, and rental cars. The diverse benefits package and commitment to employee welfare make this an attractive opportunity for professionals in the travel and hospitality industry aiming for a rewarding career path with a globally recognized brand.
This position is centered on managing and coordinating the activities of employees tasked with providing reservations and customer service. The role emphasizes fostering a work culture that drives maximum occupancy and revenue while ensuring both guest and employee satisfaction. The successful candidate will work closely with General Management to assist in budgeting, forecasting, and team development. As a leader within the reservations department, you will be responsible for maintaining operational efficiency, promoting accurate reservation handling, and supervising staff training and performance. The role also involves monitoring various statistics for analytical and forecasting purposes and ensuring adherence to quality assurance programs. Compensation for this role is competitive, with an hourly wage of $31.60.
The reservation manager plays a crucial role in enhancing guest experiences by managing the reservation system effectively and supporting the sales efforts through suggestive selling. Additionally, this position requires maintaining detailed and precise input of owner calendar information, contracts, and reservation data across various hotel computer systems. The position involves hands-on tasks including covering shifts at the Front Desk during high-demand periods, ensuring seamless payment processes for prepaid reservations, and overseeing the training of sales and guest services clerks. Marriott Vacations Worldwide prides itself on delivering superior guest service while supporting a diverse and inclusive workforce. The company offers substantial benefits such as medical, dental, vision coverage, 401K opportunities, travel discounts, tuition reimbursement, and professional counseling, which contributes to a well-rounded, fulfilling career for its employees.
Beyond the financial compensation and benefits, the career growth and development opportunities at Marriott Vacations Worldwide are significant, encouraging employees to advance their skills and move towards leadership roles. The company is dedicated to community service and provides various site-specific perks such as on-site subsidized parking, discounts at local restaurants, discounted theme park tickets, and rental cars. The diverse benefits package and commitment to employee welfare make this an attractive opportunity for professionals in the travel and hospitality industry aiming for a rewarding career path with a globally recognized brand.
Job Requirements
- 4 year degree in travel industry or related discipline or equivalent experience
- Ability to operate Windows software including spreadsheets and databases
- Excellent communications skills
- Highly organized
- Experience in hospitality or customer service preferred
- Ability to manage and train team members
- Strong analytical and forecasting abilities
Job Qualifications
- 4 year degree in travel industry or closely related discipline and/or equivalent combination of education and experience
- Must be able to operate Windows software applications including spreadsheets, databases, word processing and essential job software
- Excellent communication skills
- Highly organized
Job Duties
- Assist GM with budgeting, forecasting, and hiring, retaining and developing reservations and customer service employees and leaders
- Manage reservation department
- Manage systems that are set up within the reservations department to ensure accurate handling of phone calls
- Track daily, weekly, monthly, and yearly statistics for analytical, budgeting and forecasting purposes
- Maintain department approved quality assurance program including rates, deposits, property descriptions, activity tables and reservations letters
- Input owner calendar information into system accurately and equalize rental nights for all owners
- Receive contracts detailing room allotments and input into hotel computer system
- Delegate training of clerks in taking reservations and operating computer terminals and printers
- Manage reservation function to maintain highest possible room occupancy and daily rate through suggestive selling
- Ensure acceptable service levels and abandon rate statistics
- Cover shifts at Front Desk when needed
- Ensure payment is taken on all prepaid reservations
- Train GSA clerks on building reservations and checking availability
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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