Reservations Sales Specialist

Four Seasons is a globally renowned luxury hospitality company committed to delivering exceptional experiences through the dedication of its passionate and talented team members. Known for its unwavering commitment to luxury with genuine heart, Four Seasons fosters a culture where employees are encouraged to grow professionally and personally while embodying the company’s core value of treating others as they themselves wish to be treated. With locations across the world, Four Seasons continues to set the standard for excellence in hospitality by creating lifelong impressions through genuine connections with guests, residents, and partners.

At the Four Seasons Resort Palm Beach, the only Five-Star, Five-Diamond resort on Palm Beach Island, the ambiance is timeless, elegant, and deeply connected to its stunning private beachfront location. This resort is a premier destination that showcases the unique warmth and spirit of the iconic island environment, enhanced by a collection of Michelin-inspired dining experiences, including Florie’s, the resort’s signature restaurant that has earned recognition as one of the world’s most elite dining establishments through its collaboration with award-winning chef Mauro Colagreco.

The Reservations Sales Specialist role at Four Seasons Resort Palm Beach plays a crucial part in sustaining the resort’s high standards of personalized service and luxury. This position extends the capabilities of the Sales Team by managing and converting reservation inquiries across a cluster of prestigious South Florida properties, including Four Seasons Resort Palm Beach, Four Seasons Hotel and Residences at The Surf Club, and Four Seasons Hotel and Residences Fort Lauderdale. This role involves direct interaction with guests, travel agencies, and internal sales teams to optimize revenue from room bookings, suites, residences, spa appointments, dining reservations, and other luxury services.

Reporting to the Senior Director of Reservations, the Reservations Sales Specialist operates primarily from the Palm Beach Resort but must remain flexible to travel and work across the South Florida cluster as needed. Success in this role demands a strong commitment to teamwork within the shared services model, where collaboration and alignment with cluster-wide operational efficiencies are critical.

Beyond sales, the position involves delivering the Four Seasons promise of intuitive and individualized guest service by expertly handling reservation processes both pre-arrival and on demand. The Reservations Sales Specialist engages with guests through multiple channels including telephone, email, and chat to ensure seamless communication, personalized attention, and swift resolution of any issues or special requests. This professional also supports other departments such as Group Room Coordination, Guest Recognition, and Front Desk managing urgent communications and emergency responses with a high degree of professionalism and care.

Candidates for this role should possess excellent communication and interpersonal skills, strong computer proficiency especially with Opera PMS and Microsoft Office, and a demonstrated ability to multi-task and prioritize in a high-demand environment. Experience in luxury hotel sales or operations, with proven success in sales conversion, will provide a competitive advantage. The position offers a competitive salary and comprehensive benefits package, including retirement plan options, employee discounts on stays worldwide, paid meals, and uniform cleaning — all designed to support the well-being and professional development of the Four Seasons team.

Overall, the Reservations Sales Specialist is essential in maintaining Four Seasons Resort Palm Beach’s reputation as a top-tier luxury destination, dedicated to delivering extraordinary experiences through meticulous service, collaboration, and operational excellence.