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Reservations Manager - The Sunny Hotel

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $40,600.00 - $67,000.00
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Work Schedule

Standard Hours
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Benefits

Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match

Job Description

The Sunny Hotel, located in the sunny and vibrant Sunny Isles Beach, Florida, is a premier beachfront hotel that embodies the spirit of tropical paradise combined with exceptional hospitality. Known for its stunning ocean views, modern amenities, and lively atmosphere, The Sunny Hotel offers guests an unforgettable experience in a beautiful and dynamic setting. As part of a renowned hospitality brand, The Sunny Hotel prides itself on exceptional service, comfortable accommodations, and a wide range of guest services that cater to both leisure and business travelers. The hotel provides opportunities for career growth and advancement with multiple departments including front desk, housekeeping, food and beverage, spa, and more, all located in a scenic coastal location that guarantees a motivating and enjoyable work environment.

We are currently seeking a dedicated and enthusiastic Reservations Manager to join our team. This role is crucial in ensuring the efficient and smooth operations of our reservations department, directly impacting guest satisfaction and revenue management. As Reservations Manager, you will be responsible for overseeing daily operations, managing room inventory, and leading a dynamic team to deliver personalized guest experiences. Your role will involve utilizing reservation and property management systems, analyzing performance data, and developing strategies to maximize room occupancy and revenue through effective upselling techniques. This job demands excellent communication skills, proactive problem-solving, and a friendly professional demeanor, ideal for someone who thrives in fast-paced hospitality environments and values teamwork. Working at The Sunny Hotel means becoming part of a supportive culture that values innovation, guest-centric service, and continuous improvement. Join us and help craft memorable hospitality experiences by working in one of Florida's most desirable beachfront destinations while advancing your career in the hospitality industry.

Job Requirements

  • Previous experience in a reservations management role, preferably in the hospitality industry
  • Excellent communication and interpersonal skills
  • Strong organizational and time management abilities
  • Proficiency in reservation systems and hotel property management systems
  • Knowledge of revenue management principles and techniques
  • Attention to detail and accuracy in data entry
  • Leadership and team-building skills
  • Bachelor's degree in hospitality or a related field preferred

Job Qualifications

  • Previous experience in a reservations management role, preferably in the hospitality industry
  • Excellent communication and interpersonal skills
  • Strong organizational and time management abilities
  • Proficiency in reservation systems and hotel property management systems
  • Knowledge of revenue management principles and techniques
  • Attention to detail and accuracy in data entry
  • Leadership and team-building skills
  • Bachelor's degree in hospitality or a related field preferred

Job Duties

  • Oversee the daily operations of the reservations department
  • Manage room inventory, rates, and availability to maximize revenue
  • Provide personalized service to guests, assisting with inquiries and resolving issues
  • Train and supervise reservations staff, ensuring exceptional customer service
  • Monitor reservation systems and ensure accurate and timely data entry
  • Collaborate with other departments to optimize guest experiences and ensure smooth arrivals and departures
  • Analyze data and generate reports to track performance and identify areas for improvement
  • Implement strategies to increase reservation conversions and upsell opportunities

Job Criteria

Experience

Mid Level (3-7 years)


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