Reservations Manager - The Langham, Boston

Langham Hospitality Group (LHG) is a distinguished global hospitality company and a wholly-owned subsidiary of Great Eagle Holdings. The group encompasses a portfolio of iconic hotel brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop, and Ying'nFlo. With over 40 hotels and residences either in operation or development, LHG boasts a significant presence across Asia, Europe, North America, Australasia, and the Middle East. This extensive network showcases the company’s dedication to delivering unique, thoughtful hospitality experiences that reflect its commitment to open, genuine interactions with guests, colleagues, and the community.

Langham Hospitality Group fosters a positive and respectful work environment that nurtures career growth and professional development. The company’s vision emphasizes creating memorable experiences by engaging dedicated employees across four continents. The environment is tailored to prioritize service excellence, cultural alignment, and a forward-thinking approach to hospitality that values both tradition and innovation.

The Langham, Boston, is one of the most historic and iconic luxury hotels in the United States. Located in the heart of Boston, this prestigious property combines timeless elegance with contemporary luxury, offering guests an unparalleled hospitality experience. The hotel is renowned for its exceptional service, sophisticated ambiance, and a deep sense of heritage that enriches every guest interaction.

We are currently seeking a talented and passionate professional to lead our Reservations & Sales team at The Langham, Boston. This role focuses on driving service excellence and revenue growth by targeting groups and social markets while aligning with LHG’s culture and values. The successful candidate will collaborate closely with the Revenue Management team to ensure the effective execution of pricing, inventory, and distribution strategies. This leadership position requires a proactive approach to overseeing daily operations, coaching team members, and optimizing systems and processes to enhance booking accuracy, call quality, and conversion rates.

As the Reservations & Sales team leader, you will be responsible for monitoring market conditions and competitor activities to maintain a competitive edge. You will manage scheduling, payroll, staffing, and commission processing to align with business needs efficiently. Your role will also include fostering a team culture centered on service excellence, accountability, and sales through service. Development and training are integral aspects of this position, as you'll support your team's growth through structured plans and ensure all guest interactions reflect the luxury standards synonymous with The Langham brand.

Successful candidates will bring a service-driven mindset combined with strong operational leadership, analytical skills, and digital proficiency. The role is an exciting opportunity to contribute to The Langham, Boston’s continued success while leading a high-performing team dedicated to delivering exceptional guest experiences. Offering a competitive annual salary range of $85,000 to $90,000, this position represents a rewarding career opportunity within one of the world's most respected hospitality groups.