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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $85,000.00 - $90,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
performance bonuses
Job Description
Langham Hospitality Group (LHG) is a distinguished global hospitality company and a wholly-owned subsidiary of Great Eagle Holdings. The group encompasses a portfolio of iconic hotel brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop, and Ying'nFlo. With over 40 hotels and residences either in operation or development, LHG boasts a significant presence across Asia, Europe, North America, Australasia, and the Middle East. This extensive network showcases the company’s dedication to delivering unique, thoughtful hospitality experiences that reflect its commitment to open, genuine interactions with guests, colleagues, and the community.
Langham Hospitality Group fosters a... Show More
Langham Hospitality Group fosters a... Show More
Job Requirements
- Legally authorized to work in the United States
- Minimum 2 years of supervisory or management experience in Reservations or Front Office in a luxury hotel
- Proficient in Shiji, Synxis, third-party OTA extranets, Onyx, Word, Excel, Powerpoint
- Ability to manage priorities in a fast-paced environment
- Strong organizational and time management skills
- Operational leadership with strong attention to detail
- Service-driven mindset with sales awareness
- Strong analytical and problem-solving skills
- Effective communication and team leadership
- Digital dexterity for computer and software applications
Job Qualifications
- Undergraduate degree preferred
- Minimum 2 years of supervisory or management experience in Reservations or Front Office in a luxury hotel
- Proficient in Shiji, Synxis, third-party OTA extranets, Onyx, Word, Excel, Powerpoint
- Operational leadership with strong attention to detail
- Service-driven mindset with sales awareness
- Strong analytical and problem-solving skills
- Effective communication and team leadership
- Ability to manage priorities in a fast-paced environment
- Strong organizational and time management skills
- Digital dexterity for computer and software applications
- Legally authorized to work in the United States
Job Duties
- Partner with Revenue Management to ensure accurate execution of pricing, inventory, and distribution strategies within the reservations function
- Focus on maximizing conversion, call quality, and booking accuracy
- Monitor booking trends, call patterns, and channel production to identify opportunities to improve efficiency and conversion
- Maintain awareness of market conditions and competitor activity to support informed selling practices
- Ensure all rates, packages, and promotions are correctly loaded and consistently reflected across all booking channels
- Oversee daily Reservations Department operations, ensuring accuracy, efficiency, and adherence to brand standards
- Monitor call quality, conversion rates, and team productivity, addressing gaps through coaching and process improvement
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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