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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $42,900.00 - $70,600.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
employee wellness initiatives
Job Description
Accor is a global leader in the hospitality industry, renowned for delivering exceptional experiences worldwide. With a diverse portfolio of brands and properties, Accor welcomes employees as they are, promoting an inclusive culture that matches individuals to their ideal roles and brands. The company invests in its people by supporting continuous growth and learning, enabling employees to find purpose in their work and explore numerous career opportunities within its vast network. At Accor, every employee has the chance to contribute to shaping the future of hospitality, living a rewarding career marked by innovation and excellence. Learn more about opportunities at... Show More
Job Requirements
- Minimum high school diploma or equivalent
- At least two years experience in hotel reservations or front office roles
- Strong leadership and team management skills
- Effective communication skills both verbal and written
- Proficiency with hotel reservation systems and technology
- Ability to handle high-pressure situations and multitask
- Flexibility to work varied shifts including weekends and public holidays
- Commitment to delivering excellent customer service
- Strong organizational and time management abilities
- A passion for sales and revenue maximization
Job Qualifications
- Minimum two years experience in a similar role in a 200 plus room hotel
- Background in Front Office or Reservations in a dynamic hotel environment
- Demonstrated ability to lead coach and develop a team
- Willingness to be hands-on and drive a culture of guest obsession and loyalty
- Ability to create meaningful connections and high trust with the team
- Excellent time management and organizational skills
- Ability to work independently and run a busy reservations system
- Passion to sell every last room in a competitive market
- Experience with OPERA Cloud Birchdstreet ResaWEB HotelLINK DataWEB TrustYOU HotSOS and ACDC highly desirable
- Confident solution focused team player
- Flexibility to work various shifts including public holidays
- Self-motivated and target driven
- Desire to work in a dynamic fast paced team
- Curious and open-minded
Job Duties
- Providing exceptional customer service listening to guests to understand their needs and offering tailored options
- Overseeing the day-to-day management of the Reservations team and assisting with daily tasks including handling overflow calls
- Monitoring third party websites and Global Distribution Systems to maximize revenue per available room
- Ensuring maximum occupancy and revenue through effective room allocation and booking inspection
- Assisting guests with bookings and proactively responding to guest feedback
- Developing and maintaining business relationships with travel agents corporate clients and leisure business
- Maintaining regular communication with the Sales team to pass on leads
- Upholding the loyalty program ensuring guests are correctly linked to their history and special needs are communicated
- Ensuring data integrity with 100 percent booking accuracy
- Leading and cultivating a team culture focused on loyalty and recruitment of new members
- Providing ongoing leadership support and guidance to the Reservations team to ensure departmental success
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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