Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $24.00
Work Schedule
Standard Hours
Benefits
Complimentary employee meal
complimentary parking
hotel discounts
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Flexible spending account
Paid holidays
Paid vacation
Paid sick leave
401k with Matching
Employee stock purchase plan
Educational Reimbursement
Job Description
Park Hyatt Aviara is one of San Diego's premier destination locations, renowned for being a AAA Five-Diamond luxury resort. Nestled in the picturesque Carlsbad area, this resort is a beacon of sophisticated and approachable luxury, providing guests with a unique blend of relaxation and world-class recreation amid 200 lush acres of natural beauty. The resort boasts recently renovated facilities featuring striking architecture, a serene spa, and an 18-hole Arnold Palmer designed golf course, all contributing to the distinguished character of the Park Hyatt Aviara experience. This luxury resort is committed to delivering exceptional hospitality that meets the highest standards of service expected by its discerning clientele.
The role of a Reservations Coordinator at Park Hyatt Aviara is integral to the seamless operation of the hotel’s reservation system and guest services. This part-time position demands a dynamic and detail-oriented individual who can manage guest room reservation requests efficiently while providing thorough information about the hotel facilities and local area to enhance the guest experience. The Reservations Coordinator’s responsibilities include blocking rooms, entering group rooming lists, processing prepayments, billing no-show reservations, and handling various administrative duties such as managing incoming calls, guest mail, and faxes. Professionals in this role are expected to embody the Hyatt brand's luxury standards and service expectations, maintaining a professional, engaging, and personalized approach to guest interactions.
A key aspect of the position is the ability to respond quickly to guest service opportunities and recoveries, taking ownership of the resolution process with support from the leadership team. The role also requires excellent typing skills, a pleasant attitude, and a strong phone presence, as the Reservations Coordinator is often the first point of contact for guests. The ideal candidate will have experience using hotel systems such as Opera, Reserve, HotSOS, Zingle, Open Table, Infrasys or Micros, Book4Time, and Alice (Go Concierge), enhancing operational efficiency and guest satisfaction.
Park Hyatt Aviara offers a competitive hourly wage of $24.00 for this role, combined with a comprehensive benefits package supporting their colleagues' well-being and professional growth. Benefits include complimentary employee meals and parking, hotel nights and discounts at Hyatt properties globally, medical, dental, and vision insurance, life insurance, flexible spending accounts, paid holidays, vacation and sick leave, 401(k) with matching contributions, employee stock purchase plans, and educational reimbursement programs. These benefits are designed to enhance the employee experience, foster a supportive work environment, and encourage career development within the Hyatt organization.
The role of a Reservations Coordinator at Park Hyatt Aviara is integral to the seamless operation of the hotel’s reservation system and guest services. This part-time position demands a dynamic and detail-oriented individual who can manage guest room reservation requests efficiently while providing thorough information about the hotel facilities and local area to enhance the guest experience. The Reservations Coordinator’s responsibilities include blocking rooms, entering group rooming lists, processing prepayments, billing no-show reservations, and handling various administrative duties such as managing incoming calls, guest mail, and faxes. Professionals in this role are expected to embody the Hyatt brand's luxury standards and service expectations, maintaining a professional, engaging, and personalized approach to guest interactions.
A key aspect of the position is the ability to respond quickly to guest service opportunities and recoveries, taking ownership of the resolution process with support from the leadership team. The role also requires excellent typing skills, a pleasant attitude, and a strong phone presence, as the Reservations Coordinator is often the first point of contact for guests. The ideal candidate will have experience using hotel systems such as Opera, Reserve, HotSOS, Zingle, Open Table, Infrasys or Micros, Book4Time, and Alice (Go Concierge), enhancing operational efficiency and guest satisfaction.
Park Hyatt Aviara offers a competitive hourly wage of $24.00 for this role, combined with a comprehensive benefits package supporting their colleagues' well-being and professional growth. Benefits include complimentary employee meals and parking, hotel nights and discounts at Hyatt properties globally, medical, dental, and vision insurance, life insurance, flexible spending accounts, paid holidays, vacation and sick leave, 401(k) with matching contributions, employee stock purchase plans, and educational reimbursement programs. These benefits are designed to enhance the employee experience, foster a supportive work environment, and encourage career development within the Hyatt organization.
Job Requirements
- High school diploma or equivalent
- 1+ years of related experience in hospitality or customer service
- strong knowledge of Microsoft Windows applications
- excellent communication and interpersonal skills
- ability to manage multiple tasks efficiently
- strong typing skills
- positive attitude and professional phone demeanor
- ability to work part-time hours
- ability to maintain confidentiality
- ability to work independently and as part of a team
- flexibility to work in a fast-paced environment
- commitment to high-quality guest service
- knowledge of hotel reservation systems preferred
Job Qualifications
- 1+ years of experience in customer interactions within hotels and/or food and beverage
- excellent mathematical, written, spoken, technical and computer skills
- desire for building a career in hospitality preferred
- ability to perform job functions with attention to detail, speed and accuracy
- prioritize, organize and follow-up
- clear thinker with good judgment in problem resolution
- ability to work with minimal supervision
- maintain confidentiality of information
- ability to engage in multiple tasks simultaneously with thorough follow-up
- computer literate in Microsoft Windows applications
- highly responsible and reliable with strong guest trust and high expectations handling
- ability to work well under pressure in a fast-paced environment
- ability to focus on guest needs while remaining calm and courteous
- confident personality with excellent personal presentation and communication skills
Job Duties
- Handle guest room reservation requests
- provide information about hotel facilities and local area
- block rooms and enter group rooming lists
- post prepayments and bill no-show reservations
- answer incoming calls and manage guest mail and faxes
- correspond with guests professionally before, during, and after their stay
- react quickly to guest service opportunities and recovery
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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