Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $35.55
Work Schedule
Standard Hours
Benefits
Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health and welfare benefits
Financial security plans
Job Description
Hilton San Francisco Union Square is a prestigious hotel located in the heart of Downtown San Francisco, renowned for its exceptional hospitality and vibrant atmosphere. As part of the globally recognized Hilton brand, the hotel offers guests luxurious accommodations, exceptional service, and a memorable stay experience. Hilton has a rich heritage of welcoming over 3 billion guests worldwide and continues to maintain a commitment to filling the earth with the light and warmth of hospitality. The San Francisco property stands out not only for its prime location near major attractions and business hubs but also for its award-winning workplace culture. Hilton consistently ranks on the World's Best Workplaces list by Great Place to Work and Fortune, reflecting its dedication to fostering a supportive and engaging environment for its team members.
The Reservations Coordinator role at Hilton San Francisco Union Square is a vital position responsible for managing group reservation processes including handling rooming lists, suites, resumes, and billing information. This role acts as a key liaison between Meeting Planners, Housing Bureaus, Meetings & Conventions, and the Front Office to ensure all reservation details are accurate and that guests receive outstanding service from the moment they inquire. The role requires a detail-oriented approach, strong communication skills, and efficiency in multitasking to succeed in the fast-paced environment of a world-class hospitality setting.
As a Reservations Coordinator, the candidate plays a crucial role in not just processing bookings but enhancing the overall guest experience through proactive customer service and promoting the hotel’s offerings. The position demands quick responsiveness, professionalism, and a proactive attitude towards selling upgrades and additional services to maximize the hotel’s occupancy and revenue. The Hilton team values integrity, leadership, teamwork, ownership, and an urgent focus on the present moment, qualities that are also expected in this role.
Joining Hilton comes with significant benefits that support employee wellbeing both inside and outside of work. These include incredible travel perks such as vastly discounted hotel stays through the Go Hilton travel program, an employee stock purchase program offering shares at a discount, paid parental leave, personalized caregiving and crisis support, mental health resources including free counseling, generous paid time off, comprehensive health and welfare benefits, and financial security plans to help employees save for their futures. These benefits underscore Hilton's commitment to its employees and create a rewarding workplace where team members can thrive.
Overall, this role offers not only an exciting opportunity to be part of a world-leading hospitality brand but also the chance to grow professionally within a supportive and award-winning culture. Hilton encourages applicants who are passionate about creating memorable guest experiences and who are eager to contribute to Hilton's ongoing tradition of excellence in hospitality. Whether you are starting your hospitality career or seeking new challenges in the industry, Hilton San Francisco is an outstanding place to join and build a meaningful career.
The Reservations Coordinator role at Hilton San Francisco Union Square is a vital position responsible for managing group reservation processes including handling rooming lists, suites, resumes, and billing information. This role acts as a key liaison between Meeting Planners, Housing Bureaus, Meetings & Conventions, and the Front Office to ensure all reservation details are accurate and that guests receive outstanding service from the moment they inquire. The role requires a detail-oriented approach, strong communication skills, and efficiency in multitasking to succeed in the fast-paced environment of a world-class hospitality setting.
As a Reservations Coordinator, the candidate plays a crucial role in not just processing bookings but enhancing the overall guest experience through proactive customer service and promoting the hotel’s offerings. The position demands quick responsiveness, professionalism, and a proactive attitude towards selling upgrades and additional services to maximize the hotel’s occupancy and revenue. The Hilton team values integrity, leadership, teamwork, ownership, and an urgent focus on the present moment, qualities that are also expected in this role.
Joining Hilton comes with significant benefits that support employee wellbeing both inside and outside of work. These include incredible travel perks such as vastly discounted hotel stays through the Go Hilton travel program, an employee stock purchase program offering shares at a discount, paid parental leave, personalized caregiving and crisis support, mental health resources including free counseling, generous paid time off, comprehensive health and welfare benefits, and financial security plans to help employees save for their futures. These benefits underscore Hilton's commitment to its employees and create a rewarding workplace where team members can thrive.
Overall, this role offers not only an exciting opportunity to be part of a world-leading hospitality brand but also the chance to grow professionally within a supportive and award-winning culture. Hilton encourages applicants who are passionate about creating memorable guest experiences and who are eager to contribute to Hilton's ongoing tradition of excellence in hospitality. Whether you are starting your hospitality career or seeking new challenges in the industry, Hilton San Francisco is an outstanding place to join and build a meaningful career.
Job Requirements
- High school diploma or equivalent
- At least 1 year of experience in reservations or customer service roles
- Strong communication and interpersonal skills
- Ability to handle multiple tasks and prioritize effectively
- Detail-oriented and accurate in data entry
- Availability to work flexible hours including weekends and holidays
- Positive attitude and team player mentality
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or hotel reservations preferred
- Strong organizational and multitasking skills
- Excellent verbal and written communication skills
- Ability to work effectively in a fast-paced environment
- Proficiency with reservation and booking software
- Customer service oriented with a positive attitude
Job Duties
- Provide exceptional customer service by responding promptly and professionally to guest and team inquiries
- Secure individual bookings by converting guest inquiries into confirmed reservations
- Maintain attention to detail by recording and processing all reservations accurately
- Use proactive selling techniques to maximize room sales through promotion of hotel services and upgrades
- Support sales efforts by responding to sales inquiries and helping identify potential business leads
- Liaise between Meeting Planners, Housing Bureaus, Meetings & Conventions, and the Front Office to ensure accurate reservation details
- Manage group reservation information including rooming lists, suites, resumes, and billing requirements
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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