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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $27.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Tuition Reimbursement
Paid Time Off
Discount hotel stays
Job Description
Hyatt Regency Irvine is a distinguished luxury hotel nestled in the heart of Irvine, California, known for its commitment to excellence in hospitality and impeccable guest experiences. As part of the globally recognized Hyatt Hotels Corporation, Hyatt Regency Irvine embodies the brand's core values of caring for people so they can be their best. The hotel offers a dynamic work environment deeply rooted in a culture of collaboration, respect, and continuous growth. Colleagues here enjoy access to a wide range of development opportunities and industry-leading benefits that promote wellbeing, career advancement, and a balanced lifestyle. Hyatt Regency Irvine prides itself... Show More
Job Requirements
- High school diploma or equivalent
- minimum 1 year hotel experience in reservations or front office
- strong knowledge of Opera PMS and Reserve preferred
- proficiency in Microsoft Office especially Excel
- familiarity with OTA extranets such as Expedia and Booking.com
- excellent communication skills both written and verbal
- ability to multitask and manage time effectively under pressure
- attention to detail and strong organizational skills
- proactive approach and ownership mindset
- ability to coordinate with multiple departments effectively
Job Qualifications
- 1+ year of hotel experience required
- reservations and/or front office preferred
- strong knowledge of Opera PMS and Reserve preferred
- proficiency in Microsoft Office especially Excel
- ability to run and interpret hotel system reports
- familiarity with OTA extranets Expedia, Booking.com and understanding of deposit/cancellation policies
- exceptional attention to detail and time management
- able to multi-task and prioritize under pressure
- strong written and verbal communication skills
- able to coordinate effectively with internal departments
- ownership mindset with a proactive, systems-aware approach to guest and group servicing
- experience handling group rooming lists, suite blocking, and group billing setup is a strong plus
Job Duties
- Process and manage daily reservations activity across transient and group bookings in Opera and Reserve
- Run and audit key reports such as no-shows, cancellations, deposits, STEX, multi-room reservations, OTA discrepancies
- Block room types and suites for special requests, ADA needs, and package fulfillment with precision
- Monitor rate codes, room type balancing, and inventory accuracy across 30-90 day horizon
- Collaborate with Sales and Event teams to process group rooming lists, block adjustments, and group cut-offs
- Coordinate pre-arrival setups including routing, billing, deposits, and special alerts such as comps, VIP, LGLO
- Respond to pre-arrival guest inquiries and ensure resolution of failed or missing reservations via OTA extranets
- Send pickup reports, process turnovers, and track earned comps and commission structures for group blocks
- Support daily reconciliation of deposits and manage cancellation charges within policy windows
- Communicate with clarity and follow-up on cross-functional requests to minimize guest and operational risk
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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