Reservations Coordinator

Choice Hotels International, Inc is one of the largest lodging franchisors in the world, with a presence that spans over 45 countries and territories. This global company is known for its extensive portfolio of more than 7,400 hotels and over 625,000 rooms, representing 22 diverse brands ranging from upscale and upper upscale full-service properties to midscale, extended stay, and economy accommodations. Choice Hotels is renowned not only for affording travelers a wide range of lodging options tailored to various needs and occasions but also for delivering value to its franchise owners and shareholders. The company also operates an award-winning loyalty program, Choice Privileges, along with co-branded credit card options that provide members with an easy and rewarding way to earn nights and personalized perks.

The organization strongly emphasizes core cultural values that include welcoming and respecting everyone, being bold, acting quickly, listening attentively, maintaining curiosity, and showing integrity. These values underpin the company's commitment to inspiring loyalty among guests and franchise partners while fostering growth and an enduring hospitality spirit. Beyond franchising, Choice Hotels manages a portfolio that includes well-known brands such as Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson, which emphasizes its prominent role in the hospitality industry.

The role of Reservations Coordinator plays a crucial part within Choice Hotels' operations. This position requires the individual to possess both detailed knowledge of the hotel and the technical skills necessary to effectively handle guest telephone inquiries and reservations. The Reservations Coordinator is the first point of contact for guests calling to inquire about accommodations, making it essential to offer professional, friendly, and engaging service. The role demands excellent communication skills, as the incumbent must efficiently interface with guests, colleagues, and other hotel departments to ensure a seamless reservation process and superior guest satisfaction.

Key responsibilities include booking and processing reservations through various property channels, managing incoming calls by either redirecting or directly assisting callers, and maintaining precise records to keep data integrity intact. The Reservations Coordinator also helps promote the hotel’s facilities and proactively looks for ways to enhance the guest experience by personalizing interactions. Collaboration with Sales and other departments is another essential aspect of this job, alongside adhering strictly to departmental policies, procedures, and service standards.

This role requires a service-focused personality and a commitment to embodying the company’s "Yes I Can!" hospitality spirit by taking personal responsibility, providing attentive guest service, resolving issues with empathy, and maintaining an atmosphere of genuine hospitality. The ability to notice when guests are not satisfied and act decisively to ensure 100% guest satisfaction reflects the high standards of the position. Given the dynamic nature of the hotel industry, flexibility in scheduling and a readiness to adapt assigned duties as business needs dictate are expected.

Working for Choice Hotels International means becoming part of a company that values diversity and inclusion, upholding equal opportunity employment without discrimination based on age, race, religion, sex, national origin, gender identity, disability, veteran status, or any other legally protected classification. The company also emphasizes a drug-free workplace and requires pre-employment background checks and verification of work authorization, including participation in E-Verify for all employees.

In summary, the Reservations Coordinator role at Choice Hotels International is an excellent opportunity for individuals who are passionate about hospitality, enjoy engaging with guests, and are committed to delivering exceptional service while upholding the company’s values and standards. This position offers a chance to contribute meaningfully to one of the world's leading lodging companies and grow within a vibrant and supportive work environment.