Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Free room nights
Discounted and Friends & Family Room Rates
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Generous Paid Time Off
Paid Family Bonding Time
Adoption assistance
Tuition Reimbursement
Employee stock purchase plan
Job Description
Dream South Beach is a luxurious hotel located in the vibrant and iconic Miami Beach area. It forms part of the esteemed Hyatt brand, known worldwide for its commitment to delivering outstanding hospitality experiences and cultivating a culture centered around belonging and sustainability. Dream South Beach provides an environment where guests can immerse themselves in the unique blend of Miami's luxury lifestyle, vibrant culture, and beautifully designed accommodations. The hotel is dedicated to turning trips into memorable journeys by offering personalized service, exquisite amenities, and a welcoming atmosphere that makes every guest feel at home. As part of the Hyatt family, Dream South Beach embodies values of inclusivity, diversity, and career growth, fostering an environment where colleagues are empowered to excel and develop professionally.
The Reservations and Sales Coordinator at Dream South Beach plays a vital role in representing the hotel to prospective and existing guests through telephone and email communications. This role requires a high level of professionalism, detailed knowledge of hotel accommodations, services, and local attractions to effectively meet and exceed guest expectations. The coordinator acts as an ambassador for the hotel, stimulating guest anticipation before arrival and ensuring a positive impression is made through every interaction. The position demands strong technical skills, including proficiency with reservation management software such as Opera PMS and sales techniques to optimize room sales and ancillary revenue generation. Duties include responding promptly to guest inquiries, managing reservations accurately, collaborating with various departments, and promoting hotel amenities to enhance the guest experience. Additionally, the coordinator supports the Director of Sales with site inspections and participates actively in revenue optimization efforts. This role is dynamic and multi-faceted, requiring excellent multitasking abilities and a customer-oriented mindset. Embracing Hyatt’s core values, the incumbent must maintain a professional demeanor, follow dress code standards, and contribute positively to the hotel team environment. This full-time position offers opportunities to work collaboratively in a fast-paced luxury hospitality setting and plays a key part in achieving the hotel's revenue and guest satisfaction goals.
The Reservations and Sales Coordinator at Dream South Beach plays a vital role in representing the hotel to prospective and existing guests through telephone and email communications. This role requires a high level of professionalism, detailed knowledge of hotel accommodations, services, and local attractions to effectively meet and exceed guest expectations. The coordinator acts as an ambassador for the hotel, stimulating guest anticipation before arrival and ensuring a positive impression is made through every interaction. The position demands strong technical skills, including proficiency with reservation management software such as Opera PMS and sales techniques to optimize room sales and ancillary revenue generation. Duties include responding promptly to guest inquiries, managing reservations accurately, collaborating with various departments, and promoting hotel amenities to enhance the guest experience. Additionally, the coordinator supports the Director of Sales with site inspections and participates actively in revenue optimization efforts. This role is dynamic and multi-faceted, requiring excellent multitasking abilities and a customer-oriented mindset. Embracing Hyatt’s core values, the incumbent must maintain a professional demeanor, follow dress code standards, and contribute positively to the hotel team environment. This full-time position offers opportunities to work collaboratively in a fast-paced luxury hospitality setting and plays a key part in achieving the hotel's revenue and guest satisfaction goals.
Job Requirements
- minimum of 1-year related experience and/or training in reservations or hospitality industry
- must read, write and speak the english language fluently
- experience with opera and reserve preferred
- previous use of microsoft office with emphasis on outlook and excel
- candidates with strong sales background in non-hospitality related field will be considered
Job Qualifications
- candidates with strong sales background in non-hospitality related field will be considered
- experience with opera and reserve preferred
- previous use of microsoft office with emphasis on outlook and excel is required
- must read, write and speak the english language fluently (knowledge of spanish is heavily desired)
- minimum of 1-year related experience and/or training in reservations or hospitality industry
Job Duties
- represent dream south beach by answering phone calls and offering information on accommodations, restaurant and city-wide activities to meet guest needs, wants and expectations
- assist callers by selling future room accommodations as well as assisting existing reservation inquiries via phone or email correspondence
- ensure accuracy of reservation, recognize guests’ needs and requests, and properly communicate requests to appropriate departments
- enter group rooming lists, build posting master accounts and ensure group routing is correct
- maintain strong relationships and communications with management, sales, events, marketing, accounting, and operations teams
- promote an understanding of revenue optimization concepts, ideas, and practices implemented by the director of revenue and reservations manager to better maximize the hotels revenue capabilities
- assist the director of sales with site inspections when needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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