Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.00 - $16.00
Benefits
Employee Meals
complimentary parking
growth opportunities
Job Description
The Jefferson Hotel, a distinguished luxury property located in Richmond, is renowned for its exceptional hospitality and distinguished guest services. As one of Richmond's most prestigious hotels, it combines historical elegance with modern amenities to offer an unparalleled guest experience. The hotel prides itself on providing a warm and welcoming atmosphere that reflects both a rich heritage and a commitment to outstanding service. Guests who stay at The Jefferson Hotel can expect nothing less than a refined and memorable visit, supported by a dedicated team focused on delivering personalized attention at every touchpoint.
The Front Office team at The Jefferson Hotel plays a fundamental role in shaping guest experiences from the moment of inquiry through to departure. We are currently seeking a polished and service-driven PBX Operator and Reservations Agent to join this dynamic team in a full-time capacity. This role is essential in maintaining a seamless flow of communication both within the hotel and with potential and existing guests. As a PBX Operator and Reservations Agent, you will handle reservation management, accurately process bookings and changes, operate the multi-line PBX phone system, and provide timely, professional information to guests about room types, hotel amenities, dining options, and local attractions.
This opportunity requires a candidate who is highly organized, detail-oriented, and capable of multitasking in a fast-paced, guest-centric setting. The ideal individual maintains a professional and polished demeanor in all interactions, whether in person or over the phone, ensuring each guest feels valued and well-informed. Flexibility in work hours is a key aspect of this position, as the role covers shifts from 8 am to 9 pm across any day of the week, including weekends and holidays, with the ability to work opening and closing shifts based on business needs.
The successful PBX Operator and Reservations Agent will also be a proactive communicator and collaborator, working closely with departments such as Housekeeping, Concierge, Engineering, and Food & Beverage to ensure that guest requests are fulfilled promptly and accurately. Maintaining confidentiality and professionalism when handling guest records and sensitive information is paramount. Additionally, the role involves supporting administrative tasks and generating operational reports to contribute to the smooth management of the Front Office.
Working at The Jefferson Hotel means joining a team that values professionalism, communication, and a sincere service orientation. Employees receive special benefits including employee meals, complimentary parking, and potential growth opportunities within the hotel. This position not only offers a rewarding career path in the luxury hospitality industry but also the chance to be part of a team dedicated to creating memorable guest experiences in one of Richmond's most esteemed hotels.
The Front Office team at The Jefferson Hotel plays a fundamental role in shaping guest experiences from the moment of inquiry through to departure. We are currently seeking a polished and service-driven PBX Operator and Reservations Agent to join this dynamic team in a full-time capacity. This role is essential in maintaining a seamless flow of communication both within the hotel and with potential and existing guests. As a PBX Operator and Reservations Agent, you will handle reservation management, accurately process bookings and changes, operate the multi-line PBX phone system, and provide timely, professional information to guests about room types, hotel amenities, dining options, and local attractions.
This opportunity requires a candidate who is highly organized, detail-oriented, and capable of multitasking in a fast-paced, guest-centric setting. The ideal individual maintains a professional and polished demeanor in all interactions, whether in person or over the phone, ensuring each guest feels valued and well-informed. Flexibility in work hours is a key aspect of this position, as the role covers shifts from 8 am to 9 pm across any day of the week, including weekends and holidays, with the ability to work opening and closing shifts based on business needs.
The successful PBX Operator and Reservations Agent will also be a proactive communicator and collaborator, working closely with departments such as Housekeeping, Concierge, Engineering, and Food & Beverage to ensure that guest requests are fulfilled promptly and accurately. Maintaining confidentiality and professionalism when handling guest records and sensitive information is paramount. Additionally, the role involves supporting administrative tasks and generating operational reports to contribute to the smooth management of the Front Office.
Working at The Jefferson Hotel means joining a team that values professionalism, communication, and a sincere service orientation. Employees receive special benefits including employee meals, complimentary parking, and potential growth opportunities within the hotel. This position not only offers a rewarding career path in the luxury hospitality industry but also the chance to be part of a team dedicated to creating memorable guest experiences in one of Richmond's most esteemed hotels.
Job Requirements
- Must have open availability to work 8 am - 9 pm any day of the week, including weekends and holidays, with the flexibility to work opening and closing shifts based on business needs
- previous reservations, PBX, front desk, or customer service experience in a hospitality environment preferred
- excellent verbal and written communication skills with a polished phone voice and professional demeanor
- ability to manage multiple responsibilities simultaneously while maintaining accuracy, efficiency, and attention to detail
- strong guest service mindset with the ability to create a seamless guest experience through consistent follow-through and proactive communication
- comfortable using computers, reservation systems, and multi-line phone systems
Job Qualifications
- Hospitality training and experience is preferred
- strong customer service background preferred
- excellent organizational skills and attention to detail
- ability to work efficiently in a fast-paced, guest-focused environment
- professional appearance, positive attitude, and dependable work ethic
- previous experience with hotel reservation or PBX systems preferred but not required
Job Duties
- Manage hotel and dining reservations through phone, email, and online booking platforms
- operate the hotel PBX system, directing calls professionally and efficiently while assisting guests and internal departments
- provide accurate information regarding room types, rates, hotel amenities, dining options, and local attractions
- process reservation changes, cancellations, and special requests with a high level of accuracy and follow-through
- support front desk operations with reservation base issues
- coordinate with Housekeeping, Concierge, Engineering, and Food & Beverage teams to ensure seamless guest service
- maintain detailed and accurate guest records while ensuring confidentiality and professionalism at all times
- resolve guest concerns professionally or escalate appropriately when needed
- generate reports and assist with administrative and operational tasks as assigned
- work collaboratively with team members to support overall Front Office operations and guest satisfaction
Job Criteria
Experience
No experience required
Job Location
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