Reservations Agent, Alaska Collection

Pursuit is a dynamic and globally recognized hospitality and attractions company dedicated to connecting people with iconic destinations through unforgettable and inspiring experiences. The company boasts a diverse portfolio encompassing world-class hotels, distinctive lodges, recreational attractions, ground transportation services, retail outlets, food and beverage establishments, sightseeing tours, and travel products. These are strategically located in some of the most breathtaking and destination-worthy locations including Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavik, Costa Rica, Las Vegas, and Chicago. Listed on the New York Stock Exchange under the ticker PRSU and a member of the S&P SmallCap 600 index, Pursuit is a publicly traded company focused on attractions-led hospitality, consistently generating revenue and delivering value to its shareholders.

The role offered is for the 2026 Spring-Summer Season, commencing on April 1 and concluding on October 1, providing a perfect seasonal opportunity for those passionate about hospitality and customer service. This position plays a pivotal part in the organization by serving as a vital link between the guests and the various offerings across the Pursuit network. The essence of this role is to facilitate seamless reservation services across Banff Jasper Collection owned hotels, attractions like FlyOver Canada, Brewster Express, and Brewster Sightseeing. It involves managing a variety of communication channels including phone calls, emails, and chat inquiries to provide top-notch customer service.

Key responsibilities include making, maintaining, and modifying reservations efficiently while ensuring data accuracy and system integrity in the reservation platform. The role demands the ability to qualify and upsell to potential clients, enhancing the guest experience and boosting company revenue. A significant part of the job is to build and nurture strong relationships with travel trade partners and collaborate closely with Sales Managers and Operations Supervisors to maintain operational excellence. This position demands excellent communication skills and problem-solving abilities, with previous experience in sales and call center environments viewed favorably. The starting wage for this role is $18.00, reflecting a competitive offer for seasonal work in the sector.

Working at Pursuit means becoming part of a vibrant, supportive environment where professional achievements coexist with personal passion for travel and adventure. Team members enjoy a culture of inclusion, diversity, and mutual respect, with access to numerous perks such as free attraction entry, discounts on hotel stays, dining, retail, and subsidized mental health resources. Pursuit’s commitment to workplace diversity and equal opportunity ensures a welcoming environment for all employees, fostering innovation and creativity. This role is an excellent opportunity for individuals looking to advance their careers in hospitality, gain sales experience, and contribute to delivering memorable guest experiences in some of the world’s most beautiful destinations.