Reservations Agent

Four Seasons Hotels and Resorts is a globally recognized luxury hospitality company renowned for delivering exceptional guest experiences centered on genuine care and high standards of service. With a commitment to nurturing a world-class employee culture, Four Seasons fosters an environment where team members are empowered to grow, develop their skills, and push themselves to achieve excellence. The company embraces a philosophy of treating colleagues, guests, and partners with respect and kindness, which translates into memorable and authentic experiences for all who interact with the brand.

Located in the heart of Minneapolis, Minnesota, the Four Seasons Hotel Minneapolis is a distinguished luxury destination shining brightly in the city's skyline. Connected by an extensive skyway system to major sports venues, business districts, and entertainment hubs, the hotel is perfectly situated just two blocks from the scenic Mississippi River. Guests enjoy exceptional amenities including Mediterranean-inspired dining crafted by award-winning local chef Gavin Kaysen, a dedicated wellness floor featuring indoor and outdoor pools, and a spa dedicated to holistic nourishment embraced through nature.

The Four Seasons Hotel Minneapolis continuously strives to deliver impeccable service and create lasting impressions. The establishment is recognized as a leader in hospitality, living up to the global Four Seasons standard while celebrating the local culture and environment. This workplace champions employee development and values diversity and inclusion, making it an inviting place to advance a career in luxury hospitality.

The Reservations and Communications Agent role at Four Seasons Hotel Minneapolis represents a dynamic opportunity to join a talented and supportive team. This full-time position is responsible for managing the hotel's reservation process, including selling room, spa, and dining experiences to prospective guests. The agent serves as a key point of contact for guests, answering inquiries and coordinating reservation details to ensure a seamless and personalized guest experience.

Responsibilities for this role include handling incoming calls in a friendly and efficient manner, managing the Four Seasons chat platform to respond promptly to guest requests, supporting the Travel Industry team with wholesale and leisure reservation needs, processing deposits, and assisting with pre-arrival communications. The position involves collaboration with various hotel departments to exceed guest expectations and to support overall hotel operations. Flexibility to work early mornings, evenings, weekends, holidays, and occasionally travel is required.

The position reports directly to the Reservations and Communications Manager and offers a wage of $23.07 per hour. Four Seasons values its team members by providing comprehensive benefits including health and vision insurance, paid holiday and vacation time, daily meals inspired by reputable chefs, uniform care, sick pay, disability coverage, life insurance, and a range of work-life balance offerings such as parking discounts, parental leave pay, fur baby insurance, and retirement plans. Employees also enjoy privileged access to Discovery nights at Four Seasons properties globally and discounted accommodations worldwide.

At Four Seasons Minneapolis, you join more than just a hotel team. You become part of an acclaimed hospitality family dedicated to excellence, connection, and making meaningful impressions. The company emphasizes an inclusive environment where everyone has the opportunity to thrive and develop their careers. The role of Reservations and Communications Agent is an important contributor to the hotel’s mission of delivering unparalleled service and crafting extraordinary guest experiences that guests will remember for a lifetime.