Reservations Agent

HHM Hotels is a leading hospitality company known for delivering exceptional guest experiences and adhering to sustainable practices. With a strong commitment to quality service, HHM Hotels operates a diverse portfolio of properties that cater to guests looking for comfort, convenience, and excellent amenities. The company places great emphasis on employee development and fosters a supportive work environment where staff members can grow professionally and contribute meaningfully to guest satisfaction. Recognized for its dedication to customer service excellence and sustainable operations, HHM Hotels continues to expand its presence within the hotel industry, offering both full-time and part-time employment opportunities paired with competitive wages and comprehensive benefits.

The Reservations Representative role at HHM Hotels is a pivotal position within the front office team. This role primarily involves responding to inquiries made through telephone, email, and internet channels and employing sales techniques to secure and process reservations. The objective is to ensure guests receive accurate and timely information about room availability, hotel services, transportation options, and rates while maintaining established guest service and sustainability standards.\n\nAs a Reservations Representative, you will serve as the first point of contact for prospective guests, greeting callers in a friendly and professional manner. You will be tasked with managing reservation assignments based on guest preferences and hotel availability, confirming bookings with provided confirmation numbers, and accurately maintaining records in the computer reservation system. This includes efficiently utilizing reservation codes and handling multiple types of guest inquiries related to hotel amenities, transportation partnerships, local attractions, and directions.\n\nAdditionally, you will be responsible for communicating deposit and guarantee policies to guests and tactfully managing complaints or special requests, including negotiating alternate accommodations when the hotel reaches full capacity. This role requires a proactive approach to promoting hotel-specific marketing programs and following all prescribed sustainability guidelines and safety standards including MSDS and OSHA regulations. The position may require standing for extended periods and occasionally lifting up to 25 pounds, as well as working on holidays and weekends as needed.\n\nWorking at HHM Hotels offers a meaningful career path with advancement opportunities to roles such as Reservations Manager, Front Office Supervisor, and ultimately Front Office Manager. The company is dedicated to supporting its employees through comprehensive benefits including medical, dental, and vision insurance, paid time off, a 401k match program, and various wellness, commuter, and educational benefits. HHM Hotels values its people highly and believes in the core principles of "People Are Our Capability," "Hearts That Serve," "Only Excellence," "Stay Nimble," and "Own It," making it an inspiring place for motivated individuals to grow their careers.