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Job Overview
Compensation
Hourly
Exact $25.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Professional development opportunities
Employee wellness programs
Job Description
Hyatt Regency Santa Clara is a distinguished full-service hotel known for its prime location in the heart of Silicon Valley and its commitment to providing exceptional hospitality services. The hotel offers a blend of modern amenities, sophisticated accommodations, and a vibrant event space, catering to both business and leisure travelers. The establishment prides itself on fostering a dynamic, team-oriented environment that emphasizes guest satisfaction, operational excellence, and continuous innovation. With a reputation for delivering superior service, Hyatt Regency Santa Clara serves as a preferred destination for travelers seeking both comfort and efficiency during their stay.
The role of Reservations C... Show More
The role of Reservations C... Show More
Job Requirements
- Minimum high school diploma or equivalent
- at least 1 year of hotel experience
- proficiency with hotel reservation systems such as Reserve, Opera preferred
- strong communication skills
- ability to work under pressure and multitask
- flexibility to work holidays, weekends, and special events
- ability to maintain confidentiality
- typing speed 45 wpm or higher
- diplomatic problem-solving skills
Job Qualifications
- Excellent verbal, listening and communication skills
- strong knowledge of Microsoft Office programs
- able to work well under pressure, multi-task, and have strong organizational skills
- able to resolve problems and conflicts diplomatically
- passion for creating exceptional guest experiences
- minimum 1 year of hotel experience
- experience in reservations or front office preferred
- familiarity with Hyatt reservation systems Reserve and Opera preferred
- able to maintain confidentiality of guest and hotel data
- good judgment in problem analysis and resolution
- flexible to work holidays, weekends, and special events
- typing speed of 45 wpm or higher
Job Duties
- Ensure accuracy when making room reservations
- recognize guests’ needs and requests and communicate to appropriate departments
- promote understanding of revenue optimization concepts
- generate and audit daily reservation reports
- utilize sales training techniques for call quality
- perform daily reservations tasks
- handle internal and external guest situations professionally
- make outbound calls, emails, and follow-ups
- manage group reservations including rooming lists, blocking rooms, setting routing, inventory, and rates
- review group cutoff dates
- assist Sales and Events Team with group reservations
- coordinate with Sales and Events Team on client requests and changes
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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