You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Professional development opportunities
Employee wellness programs
Job Description
Pechanga Resort Casino is a premier entertainment destination renowned for its luxurious accommodations, world-class amenities, and exceptional guest services. Located in Southern California, this resort casino offers a unique blend of elegance and excitement, attracting visitors from across the nation. The establishment boasts a variety of dining options, a full-service spa, golf course, and vibrant casino floor, creating a comprehensive experience for guests looking for both relaxation and entertainment. Pechanga Resort Casino is committed to delivering the highest level of service, evidenced by its prestigious Four Diamond rating, which sets the standard for excellence in hospitality and customer care.
<... Show More
<... Show More
Job Requirements
- Must qualify to obtain and maintain a Class "A" gaming license
- ability to supervise and coach team members effectively
- proficiency with property management and yield management systems such as EzRMS, HMS, and TravelClick
- excellent organizational and multitasking skills
- strong communication and interpersonal skills
- ability to work under pressure and meet deadlines
- availability to work varied shifts including weekends and holidays
- commitment to uphold Four Diamond customer service standards
- experience in managing group reservations and events
- skill in payroll assessment and documentation
Job Qualifications
- High school diploma or GED or equivalent combination of education and experience
- two years related experience and/or training
- strong communication skills including ability to read, analyze, and interpret reports and documents
- ability to respond effectively to customer inquiries and complaints
- ability to write clear communication for publication and presentations
- proficiency in mathematical concepts including algebra
- strong reasoning and problem-solving abilities
- ability to apply common sense understanding to execute instructions and handle standardized situations
- ability to present information effectively to top management and public groups
- capable of mentoring and managing team members
- prior supervisory experience preferred
Job Duties
- Supervise daily staff including coaching, documenting, and monitoring for the Reservations team
- assess team member daily performance and prepare annual appraisals
- supervise all queue wait times ensuring average answer speed of 30 seconds, analyze causes of long wait times
- provide monthly audits of Reservation Attendants, tracking wait times and call stats
- deliver pre-shift briefings with important daily and upcoming event information
- manage daily yield reports, on-the-books pacing, and forecasting to determine yielding strategy
- yield all rates, tiers, and rooms through EzRMS, HMS, and/or TravelClick
- demonstrate advanced understanding of Property Management System operations including rate and inventory updates
- review and assess accurate recording of payroll for Reservations team
- perform duties of Reservation Attendant, Group Coordinator, and Senior Reservations Attendant as needed
- maintain Casino Player Development Rooms and Suite inventory and apply tier offers
- assist VIP hosts by booking hotel amenities for VIP players
- publish rates to optimize hotel revenue
- maintain balanced hotel inventory for Player Development, Group Sales, and Entertainment
- create and maintain department schedules
- act as Assistant Reservations Manager and Revenue/Yield Manager in their absence
- assist in creating and maintaining department SOPs
- process executive reservation requests ensuring VIP treatment
- manage group contracts, room-lists, and correspondence
- process credit card authorizations and payments
- handle appropriate cashiering and billing transactions
- maintain positive relations with third-party call center ensuring accurate booking
- verify and process vendor commission invoices
- maintain online extranets with accurate rates and availability
- facilitate package building and booking for shows and vendors
- ensure daily completion of all Reservations team duties
- manage time efficiently to fulfill supervisory responsibilities
- exhibit Four Diamond customer service standards and phone etiquette
- perform other assigned duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: