Reservation Specialist - Mumm Napa

Trinchero Family Estates, based in Napa, California, is a renowned wine company dedicated to producing high-quality wines while delivering exceptional customer experiences. As one of the largest family-owned wineries in the United States, Trinchero Family Estates has built a reputation for its commitment to craftsmanship, heritage, and innovation in winemaking. The company operates various vineyards and wine brands, focusing not only on the production of premium wines but also on creating memorable moments for visitors through tours, tastings, and special events. The company culture emphasizes teamwork, passion for wine, and a dedication to providing outstanding service to both consumers and trade clients in the luxury wine sector. They value inclusivity and comply fully with equal employment opportunity laws, ensuring a diverse and supportive workplace for all employees. This role is a regular full-time, non-exempt position located onsite in Napa, California. The salary range for this position is between $20.80 and $25.45 per hour, with final pay determined by experience, education, and other factors. Additionally, employees are offered a comprehensive benefits package including medical, dental, vision, life insurance, disability benefits, paid time off, wellness programs, fertility and family building benefits, and access to a 401(k) plan with possible discretionary profit-sharing contributions.

The Reservations Specialist plays a critical part within the Marketing Department to manage and facilitate the accurate booking of all winery experiences. This includes handling inquiries from both consumers and trade professionals, booking winery tours, tastings, VIP events, and special experiences. This role requires excellent communication skills and a solid understanding of the winery’s story and winemaking techniques to articulate this engagingly and eloquently to visitors. It involves meticulous management of the reservation system to ensure that guest experiences meet expectations and that operational flow in the tasting room is smooth, particularly during busy weekends and special events. As part of their duties, the Reservations Specialist must also manage large group bookings, liaise with tasting room management regarding staffing and scheduling, and assist in event planning and execution. Events supported may range from trade tastings to private functions requiring menu and wine pairings and coordination with caterers and event staff. The role demands flexibility with weekend, holiday, and evening hours and requires the ability to multitask, solve problems, and work autonomously. The Reservations Specialist must maintain up-to-date knowledge about all wines within the Trinchero portfolio and be proficient with various reservation and point-of-sale systems to accomplish sales targets and handle sales order processing. The position also requires handling various communication channels, including phone calls, emails, SMS, and live chat, to provide excellent customer service. This role offers a dynamic work environment blending office, visitor center, and event settings, ideal for individuals with a passion for wine, exceptional organizational skills, and a customer-centric approach.